About the role

The Testing Services Project Manager is responsible for managing and monitoring all activities related to the exam development cycle for a variety of professional certification organizations and state regulatory bodies. The Project Manager will work closely with cross-functional teams, including content development, psychometrics, and publishing, to ensure development activities remain on-task, on schedule, within scope, and meet client expectations and deliverables. The successful candidate must be able to manage multiple projects, demonstrating an ability to remain flexible as client requirements evolve or expand.

Key Responsibilities

Project Initiation and Planning

• Establish, document, and manage creation of written statement of work. Review requirements and requested client specifications.

• Assist with creation of cost estimates in response to new proposals or new client requests.

• Define and prioritize project tasks. Develop project schedules and outline team deliverables. Collaborate with internal and external teams to ensure project plan can be met.

• Set up billing workflow for new projects. Forecast annual revenue projections.

• Initiate response for existing client new scope requests and ensure follow-through.

Project Management

• Manage end-to-end test development activities for designated client exams. Ensure testing services teams stay within scope, adhere to timelines, and meets all deliverables.

• Act as focal point for project team, including meeting facilitation, problem resolution and first-tier escalation. Act as focal point for client queries, updates, or concerns related to exam development.

• Identify and mitigate project risks and issues within planning stages and as they occur. Evaluate impact across cross-functional departments. Drive decision-making process to resolve issues in a timely matter.

• Serve as key contact for personnel outside testing services, including business development, program management, and finance.

• Coordinate work across multiple departments, collaborate with department managers to address project resource conflicts, and consult on issue resolution.

• Prepare monthly billing and track against projections.

Communication and Relationship Management

• Facilitate team meetings to discuss and review project status and concerns. Ensure the team follows best practice and keep team updated on changing situations or client queries.

• Facilitate or participate in regular client meetings. Communicate with clients regularly to keep them apprised of ongoing progress or to reach optimal solutions to issues.

• Communicate with internal stakeholders; provide progress updates; collaborate with department managers to resolve escalations or address resourcing conflicts, as needed.

• Provide necessary guidance or support to project team members throughout the development cycle.

• Identify and recommend changes for performance/process improvements.

What we are looking for:

The position requires a Bachelor’s Degree, 2-3+ years of relevant experience in a project related role, proficiency in project management methods and scheduling software, and the ability to manage multiple projects simultaneously.

Desired Skills, Knowledge, and Abilities:

• Knowledge of project management methods and tools required.

• Ability to make effective decisions, strong analytical and problem-solving skills.

• Ability to multi-task and make appropriate decisions regarding prioritisation.

• Excellent listening and communication skills.

• Comfort level working within a cross functional team environment.

• Risk management skills and ability to understand risks and the downstream impact.

• Flexibility and ability to deal effectively with changing requirements.

• Additionally, this role may support other Project Managers on an as-needed basis.

• Ability to work remotely.

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Maryland, New York State, New York City, Washington State, and Washington DC laws, the pay range for this position is as follows:

The minimum full-time salary range is between $70,000 - $80,000 per annum.

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: PROJECT/PROGRAMME MANAGEMENT

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type:

Req ID: 17730

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