Description

Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Test Administrator/ Invigilator to join our team based in Besiktas, Istanbul, Turkey.

Summary

The Test Administrator is responsible for administrating all aspects of the testing operations in assigned test center of Pearson Professional Centers by providing high quality on-site service in accordance with strict operational policies and procedures of the examination processes.

Core Competencies

• Detail-oriented

• Communication skills

• Problem-solving

• Organizing skills

• Customer focus

• Ethics and value

Required Knowledge and Experience

• Minimum one year customer service experience required

• Exposure in a testing environment strongly preferred

• Experience with Microsoft Office and Windows applications required

Skills and Abilities

• Strong written and oral communication skills, excellent command of Turkish and good command of English

• Customer service skills required

• Be flexible in work hours

• Be comfortable to work in a quiet testing environment

• Ability to work in a team

• Effective time management skills

• Ability to handle a reasonable amount of stress

• Strong attention to detail and vigilance

• Problem-solving skills

• Ethics and trust

• Knowledge in operating a computer (Microsoft Office), printer, and other office equipment

• Annual Pearson Professional Centers certification for Test Administrator required - Must pass re-certification annually

Primary Responsibilities

The Test Administrator position is responsible for providing secure exam delivery and superior customer service in a comfortable friendly environment. In this position, you will be required to:

• Comply with all testing procedures and strictly adhere to company policies using careful judgment

• Check in testing candidates, verify identification, and explain the exam process

• Proctor / invigilate candidates while testing

• Troubleshoot with internal departments to fix technical issues

• Complete light housekeeping duties such as vacuuming the floors and sanitizing keyboards after each candidate has finished their examination

Schedule Requirements

Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts any day - Monday through Saturday - however, candidates may have to work on a Sunday if demand requires it. The hours will normally be between 8:00AM and 8:00PM, although there may be occasions when shifts extend beyond 8:00PM according to client demand. Candidate must be open to flexible scheduling.

This is strictly a part-time position and will remain as such, 15 - 20 hours per week, with an expectation to work more hours if needed. Hourly pay is 130,63 Turkish Liras.

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: TESTING CENTER

Organization: Assessment & Qualifications

Schedule: PART_TIME

Workplace Type: On-site

Req ID: 15268

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