Organizational Information
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. We are bold thinkers and standout innovators who push the boundaries of technology. We create seeds of learning that become the catalyst for the world’s innovations. Within the Pearson Virtual Schools (PVS) division we have reimagined K-12 education through our virtual school and curriculum offerings. Our schools, Connections Academy and Pearson Online Academy, provide a best-in-class online learning environment for K-12 students to acquire the skills and confidence they need to adapt and thrive in a changing world. We also support school districts with curriculum, teachers, and technology as they make the shift to online. The COVID-19 pandemic introduced significant disruption and transformation to the K-12 learning market. And as a result, our category has seen explosive growth and our business has experienced enormous increases in awareness and enrollment. This presents an incredible opportunity for our team to chart a ground-breaking path through this shifting environment to achieve continued success.
Purpose Summary
The Service Delivery Operations Coordinator is an integral support role supporting 40+ Connections Academy schools with processes and procedures related to day-to-day school operations. As a Service Delivery Operations Coordinator, the incumbent will work directly with the Pearson Virtual Schools Operations Team, Student Services Specialists team, Technology and Fulfillment teams, and others supporting school needs related to specialized equipment, assistive technology, purchase order and credit card purchasing, oral and written translation requests, and other duties as assigned.
Core Tasks and Responsibilities
Order specialized equipment for students from fulfillment and outside vendors
Perform all duties related to purchase order management including creation, maintenance, increase requests, raising support tickets, etc.
Audit services provided to Connections Academy students to ensure invoices from 3 rd party vendors are accurate
Maintain strong relationships Operations Team by providing regular updates on tasks and escalating issues promptly
Schedule oral translations and process written translations on behalf of Connections Academy schools
Scheduling closed captioning and American Sign Language sessions with external vendors
Prepare files for printed and large print materials requests (training provided)
Prepare files for import into HubSpot (training provided)
Supports invoice auditing and governance process for third-party providers
Review transactional coding or code missing elements
Participate and contribute to process and service improvement initiatives
Other duties as assigned
Required Skills, Experience, and Competencies
3+ years of work experience.
Multinational company environment
Candidate must be amenable to work on a night shift (US EST time zone)
Competent in using and learning a variety of software programs (e.g. Microsoft PowerBI, Microsoft Office, HubSpot, SmartSheets, Microsoft Teams/Zoom, etc.)
Strong Microsoft Excel skills in order to manipulate data and complete financial tasks
Familiarity with PowerBI, SmartSheets, and HubSpot a plus
Ability to prioritize and balance a variety of tasks, supporting multiple customers, stakeholders, and service lines
Stakeholder management
Strong verbal and written communication skills and the ability to effectively communicate with internal teams, external vendors, and on occasion, school customers
Experience of working within a large organization
Ability to work as part of a team, identifying and providing support to colleagues
Attention to detail
Key relationships
Works closely with Operations Team and Student Services Specialists
Works closely with internal PVS teams to support assistive technology
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: School Service Delivery
Job Family: LEARNING_&_CONTENT_DELIVERY
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