Program Operations Overview

A Program Manager within the Direct-to-Consumer Operations team helps support transparency and focus within domain roadmaps, initiatives, and projects. In this role, you will be driving key initiatives in support of Pearson’s growing digital learning ecosystem and understand the strategic product roadmap to help inform sustainable and scalable processes that support our teams and business. You move quickly with the changing environment and support the team’s delivery of focused products and features, with the customer in mind always.

At Pearson, we need self-motivated, passionate people who can inspire people to be their best. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world's innovations.

This role will involve driving cross-functional teams comprised of team members from UX Design, Engineering, Product Management, etc. from ideation to successful deployment to our customers. These projects often have tight timelines with many dependencies and nuances. The position requires engagement with all levels within the business as a facilitator and champion; to plan, organize, track, and communicate. This position requires an energetic, experienced self-starter with a history of successful project delivery and the ability to distill complex concepts to multiple stakeholder groups and leadership teams. You must be proactive, solution-oriented, organized, and analytical, while using strong judgment and communication skills to interact with a variety of people.

Key Responsibilities

Understand and articulate domain roadmaps and problems to solve

Define project objectives, scope, deliverables, and key dates

Establish project team roles and responsibilities

Create cross-discipline project plans with a variety of teams required to deliver, establishing key

milestones

Execute project plans and deliver status reporting at various levels with the appropriate detail

Create appropriate communication channels and meeting cadence to facilitate communication

Build relationships with team members and stakeholders

Support transparency in the development of products and features

Proactively identify risks/opportunities and surface recommendations/learnings to drive their

mitigation

Coordinate all areas of the business in preparation for the release of new features, products, or

services to customers.

Identify inefficiencies and recommend processes to work more efficiently

Utilize tools to document, organize, communicate, and execute (Confluence, JIRA, Smartsheet,

Sharepoint, and others as needed)

Leverage agile methodologies as needed

Qualifications

• Over 5 years of Project Management experience, preferably in software development

• Proactive, solution-oriented, and detail-oriented

• Excellent written and verbal communication skills, strong emotional intelligence, and the ability

to adapt content, detail, and approach to match the audience

• Ability to work independently and complete tasks with minimal oversight

• Comfortable working in fast-paced environment

• Ability to be a calming influence in stressful situations

• Experience with Project Management, Task Tracking, and Documentation tools (Smartsheet,

JIRA, and Confluence preferred)

• Ability to navigate challenging conversations with leaders and team members

• Ability to create clarity and structure from nebulous situations

• Ability to manage multiple projects

• Ability to shift focus quickly and seamlessly to other priorities or projects

• Maintain a professional, positive attitude while contributing to a friendly environment for

effective team dynamics.

• Excellent analytical and problem-solving skills.

• Adept at identifying inefficiencies and creating/optimizing processes

• Knowledge of agile methodologies

Pearson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, marital status, protected veteran status, medical condition, disability, or any other characteristic protected by law.

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: PROJECT/PROGRAMME MANAGEMENT

Organization: Direct to Consumer

Schedule:

Workplace Type:

Req ID: 15591

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