Job Title: Inside Sales Support Representative

Location: Remote, India

Position Overview: We are seeking a highly motivated Inside Sales Support Representative to join our team, focusing on sales support, lead generation and prospecting. The ideal candidate will be responsible for identifying potential customers, initiating contact, and nurturing leads to create opportunities for our sales team.

The Inside Sales Support Representative will also be responsible for handling administrative tasks, responding to customer inquiries, and assisting with order processing. The ideal candidate will possess excellent communication skills, strong attention to detail, and a customer-focused mindset.

Responsibilities:

Lead Generation

1. Conduct outbound calls and emails to prospective customers to generate interest in our IT Pro learning and certification products/services.

2. Research and identify potential leads through online sources, databases, and networking.

3. Qualify leads based on predetermined criteria and assess their needs and requirements.

4. Build and maintain a pipeline of qualified leads to meet monthly and quarterly quotas.

5. Collaborate with the sales team to transition qualified leads into opportunities for further engagement.

6. Follow up with leads in a timely manner and nurture relationships through regular communication.

7. Utilize CRM software to track lead interactions, update lead status, and maintain accurate records.

8. Provide feedback to the marketing team on lead quality and effectiveness of lead generation strategies.

9. Stay informed about industry trends, market developments, and competitor activities.

10. Participate in regular sales meetings and training sessions to enhance sales skills and knowledge.

Sales Support

1. Serve as the primary point of contact for customer inquiries via phone, email, and chat.

2. Provide information about products/services, pricing, and availability to customers.

3. Assist sales representatives with preparing quotes, proposals, and sales presentations.

4. Coordinate with internal teams (e.g., operations, product, finance etc) to facilitate order processing and fulfillment.

5. Update customer records and information in the CRM system accurately and in a timely manner.

6. Monitor and track customer orders to ensure on-time fulfilment and customer satisfaction.

7. Address customer concerns or escalations promptly and effectively, seeking resolution where necessary.

8. Collaborate with the sales Account Managers to identify opportunities for upselling or cross-selling products/services.

9. Assist in organizing and participating in sales events, trade shows, and product demonstrations as needed.

Requirements:

1. Proven experience in inside sales, lead generation, sales support or related roles.

2. Knowledge of Lead Generation and Sales Support in Training and Certification industry.

3. Excellent communication skills, both verbal and written.

4. Strong interpersonal skills and ability to build rapport with prospects.

5. Ability to work independently and as part of a team in a fast-paced environment.

6. Persistence, resilience, and a proactive attitude towards achieving goals.

7. Familiarity with CRM software (e.g., Salesforce, HubSpot) and proficiency in MS Office.

8. Bachelor’s degree in Business Administration, Marketing, or a related field preferred.

9. Goal-oriented mindset with a track record of meeting or exceeding targets.

10. Flexibility to adapt to changing priorities and willingness to learn new skills.

11. Any Pearson IT Specialist Certification will be preferred

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: SALES

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Remote

Req ID: 15706

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