About our Workforce Skills Division

Pearson’s Workforce Skills division is creating a world where everyone is prepared for the future of work, and where success is no longer only about what you’ve done but what you can do. The global talent market has never been more important than it is today, and Workforce Skills is positioned to meet the needs of employees and employers in a changing global economy. Workforce Skills’ offerings help employers understand labor market dynamics and how best to futureproof their workforces at scale, while helping workers gain the skills, they need to boost their employability and open new job and career prospects.

Using workforce analysis, personalized learning, assessment and verified skills credentials to close skills gaps, Pearson is helping customers realize untapped potential and mobilize talent. Employers can understand, maintain, and enhance the value of their most important asset – their people – and help employees make important breakthroughs in their careers.

Position Overview

We are seeking an experienced and driven Operations Performance Manager to join our dynamic team at WFS. In this role, you will be responsible for overseeing business planning, governance processes, operational reporting, and managing key performance enablers.

The Operational Performance Manager is a pivotal role responsible for driving the efficiency and effectiveness of our operational processes. This position focuses on monitoring and improving key performance metrics, ensuring that the organization meets its strategic objectives, and will work closely with cross-functional teams to identify and implement process improvements, optimize resource utilization, and enhance overall productivity. The role requires a strategic thinker with strong analytical skills, capable of translating data insights into actionable plans that align with the company's goals. This is an exciting opportunity for a strategic thinker with a strong background in operational efficiency and effectiveness, and proven experience in setting up and driving operational disciplines.

Key Responsibilities:

• Strategic Planning: Contribute to the development and execution of operational strategies that support the company’s long-term objectives.

• Performance Monitoring: Define, embed, track, and analyze key operational metrics (OKRs, KPIs) to ensure the business consistently meets its performance targets.

• Process Improvement: Identify operational inefficiencies and implement targeted strategies to optimize processes, reduce costs, and enhance productivity.

• Data Analysis: Utilize data to identify trends, forecast performance, and make data-driven decisions that enhance operational efficiency across teams within the business.

• Reporting: Provide regular, insightful performance reports to leadership, highlighting successes and identifying opportunities for improvement.

• Collaboration: Partner closely with various departments to align operations with overall business goals, ensuring seamless execution; lead a virtual team to drive all aspects of performance management.

• Risk Management: Identify potential operational risks and develop mitigation strategies to ensure the continuity of business operations.

• Culture and Change: Provide training and ‘case for change’ to all stakeholders in the adoption and use of performance metrics to drive the business growth

About You:

• Experience: Prior experience supporting or leading business operations – across sales, marketing, product, engineering and customer support; with a proven track record of improving operational efficiency.

• Education: Bachelor’s degree. Relevant certifications (e.g., PMP, Six Sigma) are a plus.

• Skills: Strong analytical skills, excellent problem-solving abilities, and proficiency in data-driven decision-making. Familiarity with performance management tools and methodologies. Project management and strong organization and focus on quality management.

• Attributes: Strategic thinker with a proactive approach, strong leadership capabilities, and the ability to manage and inspire cross-functional teams. Commercially aware to make the best decisions

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: GENERAL BUSINESS OPERATIONS

Organization: Workforce Skills

Schedule: FULL_TIME

Workplace Type: Hybrid

Req ID: 16971

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