At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always reexamining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Important Note: This is a Limited Temporary Position.

Contract Duration: 12 Months with high possibility of extension

Role Overview

Assist PSS Supervisor Staffing team with pre-peak season improvement strategies including assisting with the building of available Supervisory pool, staffing placement planning, and other assigned miscellaneous tasks dedicated to improving the larger staffing process. Will also be trained in the various Supervisor staffing tasks and will work closely with others on the staffing team to assist with assignments when needed. An opportunity for the position to be extended beyond the current assignment end date.

Responsibilities and Duties

• Recommends improvements to workflows and processes within assigned work functions to enhance customer service, efficiency, and/or effectiveness

• Provide knowledgeable responses to inquiries in a courteous and professional manner.

• Contribute to ongoing department process development and improvement.

• Track, update, and organize team resources daily.

• Assist staffing team with various off-peak season improvement projects.

• Work with Supervisor Staffing team and Supervisor Support manager to train on standard project staffing processes and procedures.

• Respond to Supervisor inquiries sent to team email inbox when needed.

• Perform other related duties as assigned.

• This position may include weekend shifts.

Qualifications

• Minimum college or technical training preferred, or a combination of education and experience

• Ability to work in a fast-paced and high-volume environment, being agile and adaptable to changing needs

• Ability to take direction, initiative, and use independent and good judgment to meet multiple deadlines and make decisions.

• Ability to handle sensitive and confidential issues in a professional manner.

• Self-starter with proven ability to follow through on multiple tasks, prioritize, maintain a positive attitude, and create a positive candidate experience simultaneously.

• Ability to work independently and meet deadlines.

• Excellent time management, organizational skills, and strong attention to detail

• Demonstrated strong written and verbal communication skills.

• Excellent customer service and written and verbal communication skills, with the ability to work with diversified internal and external stakeholders and communicate effectively via phone and email

• High-level proficiency in Microsoft Office Suite including Excel, Word, and Outlook

• Human Resources experience and/or experience with staffing placements is preferred.

Working Conditions

• Remote position

• US Time Zone

NOTE: Hours and workdays may vary or change, depending upon the needs of business.

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: CUSTOMER SERVICE

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Remote

Req ID: 17356