An opportunity has arisen to join one of the UK's leading education businesses, on a temporary basis to assist with the processing of over 9 million examination papers.

At Pearson, we’re committed to the world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe.

The Role

We have many different job roles available that fall under the customer service banner, but all involve liaising with schools and learners to help resolve issues and ensure that all our customers enjoy a world class service. Strong admin and IT skills are also required.

Experience within a phone based customer service or contact centre setting would be an advantage but is not essential as full training would be provided. What’s important is that you recognise the importance of what we do and the role you would play in helping deliver exam results.

The position will start mid-late May and is expected to last 6-8 weeks in the first instance however there could be opportunities for strong applicants to stay with the business on a longer term basis in as some contracts may be extended.

To be successful in the role, you will ideally have:

• Bachelor's degree or equivalent work experience

• Experience in customer service (preferred, not required)

• Excellent communication and interpersonal skills

• Strong organisational and time-management abilities

• Proficiency in using MS Office

• Good spoken and written English

Fresh Graduates are welcome to apply!

Work Pattern and Set-up

Working hours will be UK Hours (4:00pm to 1:00am MNL Time). Work equipment will such as Laptop and Headset will be provided.

At Pearson, we aim to reflect the world we live in at every level of our business. Having a diverse workforce is really important to us, and we always seek to hire the best people who share our values, drive initiatives and improve results.

Diversity and Equality

At Pearson, we believe in the power of difference. Harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world. That’s why we’re committed to ensuring that diversity and inclusion are embedded into everything we do. We foster a work environment that’s inclusive and diverse — and where our people can be themselves — so we can reflect the customers and learners we serve.

Pearson is delighted to be committed to the Race Charter, and to be confirmed by Stonewall to be in the Top 100 Employers LGBTQ+ employers in the UK.

We are a Disability Confident committed employer and were recognised in the Best Employers for Diversity 2019 awards, and featured on The Forbes list of Best D&I Employers, and are a Working Mums Top Employer and Age Positive employer.

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: CUSTOMER SERVICE

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Hybrid

Req ID: 14797