Pearson Jobs

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dations by emailing <a href="mailto:TalentExperienceGlobalTeam@grp.pearson.com"> TalentExperienceGlobalTeam@grp.pearson.com.</a></p><p>Note that the info

Job Information

Corporate Strategy & Technology Sr. Principal Architect - CRM and ITSM in Durham, North Carolina

About Pearson:

Our purpose: At Pearson we ‘add life to a lifetime of learning’ so everyone can realise the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. Pearson was founded in 1844 and has been built on our ability to grow with and adapt to a constantly evolving market. Our 20,000+ employees are dedicated to creating the high-quality, digital-first, accessible and sustainable resources for lifelong learning.

About Pearson’s Enterprise Architecture Organization

Pearson’s Enterprise Architecture organization is responsible for establishing and maintaining the enterprise vision, strategy, and governance of applications and frameworks including defining best practices and reusable functionality that can be applied across multiple products within different divisions within Pearson.

About the Job:

You will be a key member of Enterprise Architecture organization and will be required to form strong partnerships with key stakeholders across Pearson Digital and Technology and the Business Divisions. You will contribute to the innovation and transformation of Pearson’s application architecture from an infrastructure, application and process standpoint. You will be responsible for helping define standards, evaluate products to meet business needs and defining the standards and best practices for each business use case that can reduce time to market for business units.

You will be responsible for, but not limited to, the following:

Responsibilities:

  • Technology Evaluation Strategy: Collaborate with cross-functional teams to define the organization's technology evaluation strategy. Identify the most suitable products, tools, and solutions to meet business requirements.

  • Product Assessment: Lead the comprehensive evaluation of technology products, considering factors such as functionality, scalability, compatibility, security, and cost-effectiveness.

  • Architecture Integration: Design and develop architecture strategies for integrating evaluated products into the existing technology landscape. Ensure seamless interoperability and alignment with existing systems.

  • Standards and Best Practices: Establish technology standards, best practices, and guidelines for product evaluations and integration. Maintain consistency and coherence across various projects.

  • Vendor Relationships: Build and manage relationships with technology vendors. Stay updated on vendor roadmaps, product offerings, and emerging trends to inform strategic decisions.

  • Collaboration: Work closely with software engineers, technical specialists, and business stakeholders to gather requirements, assess technology needs, and provide recommendations.

  • Risk Management: Identify potential risks and challenges associated with new technology integration. Develop risk mitigation strategies to ensure the stability and security of integrated systems.

  • Documentation: Create and maintain detailed documentation of product evaluations, integration approaches, and architectural decisions. Share knowledge with relevant teams.

  • Innovation Tracking: Stay informed about technological advancements, trends, and industry developments. Identify opportunities for innovation and improvement within the technology landscape.

  • Thought Leadership: Represent the organization at industry events, conferences, and seminars to showcase technological expertise and thought leadership.

Key Skills & Experience:

  • Bachelor's or Master's degree in Computer Science, Engineering, or a related field.

  • Proven experience as an Enterprise Architect, where you have had to perform technology product evaluations to meet business needs.

  • In-depth understanding of Salesforce sales, marketing, and service cloud design and integrations with external applications to perform business functions

  • In-depth understanding of ServiceNow including CMDB, ITSM, ITOM, ITAM, employee self-service and enablement of generativeAI to drive operational efficiencies

  • Thorough understanding of architectural principles, design patterns, and integration strategies.

  • Proficiency in evaluating technology products, tools, and solutions for various business domains.

  • Strong analytical skills and ability to assess technical and functional aspects of products.

  • Excellent communication skills to collaborate effectively with technical and non-technical stakeholders.

  • Familiarity with cloud platforms, data management, and security considerations.

  • Relevant certifications (e.g., TOGAF, AWS/Azure/GCP certifications) will be advantageous

  • Salesforce Administrator certification, Salesforce Integration Architect and/or Service Management certification would be a big plus.

  • Experience in helping companies Fedramp ready would be a plus

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: TECHNOLOGY

Organization: Corporate Strategy & Technology

Schedule: FULL_TIME

Workplace Type: Hybrid

Req ID: 15564

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