The ServiceNow Discovery Admin will be responsible for day-to-day Discovery administration, assisting the other support team members in general L2 platform support, participating in the agile development process for platform, minor development enhancements and defects, and general support for all areas related to Configuration Management.

Responsibilities include but are not limited to:

• Primary technical effort is to managed and expand ServiceNow Discovery product which feeds the ServiceNow CMDB

• Configuration and Setup: Configure and maintain the ServiceNow Discovery module according to the organization's requirements. This includes setting up MID Servers, discovery schedules, credentials, and patterns.

• Discovery Schedule Management: Define and manage discovery schedules to ensure that the infrastructure and services are regularly scanned for changes and updates.

• Data Collection and Population: Oversee the process of collecting data from various sources, such as network devices, servers, databases, and cloud resources, and populating the CMDB (Configuration Management Database) with accurate and up-to-date information.

• Pattern Development: Develop and maintain discovery patterns to accurately identify and classify different types of devices, applications, and services within the IT infrastructure.

• Credentials Management: Manage credentials required for discovery processes, ensuring that the appropriate permissions are granted and securely stored.

• Troubleshooting and Issue Resolution: Identify and troubleshoot issues related to discovery failures, incomplete or inaccurate data, and performance bottlenecks. Work with relevant teams to resolve these issues in a timely manner.

• Documentation: Maintain detailed documentation of discovery processes, configurations, patterns, and best practices for future reference and knowledge sharing.

• Security and Compliance: Ensure that discovery processes comply with security policies and regulations. Implement necessary controls to protect sensitive information collected during the discovery process.

• Continuous Improvement: Stay updated with the latest features, enhancements, and best practices related to ServiceNow Discovery. Continuously evaluate and improve discovery processes to optimize efficiency and accuracy.

• Performance Monitoring and Optimization: Monitor the performance of discovery processes and take proactive measures to optimize performance, scalability, and resource utilization.

Minimum requirements:

• Minimum 2 years of experience administering ServiceNow Discovery & Cloud Discovery

• Familiarity with working in an Agile environment

• Experience with Service Mapping, Software & Hardware Asset Management preferred.

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: TECHNOLOGY

Organization: Corporate Strategy & Technology

Schedule: FULL_TIME

Workplace Type: Hybrid

Req ID: 14893