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Pearson Manager Systems Support, R&P Systems & Tools in United States

We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.

The R&P Technical Services Manager will report to the Director, Systems and Tools in the Systems & Tools department of Pearson Rights & Permissions. Rights & Permissions is a global service for all Pearson businesses, developing policies and supporting best practices for the management and use of 3rd-party content across products and services.

The R&P Technical Services Manager (“TS Manager”) is a position in the Rights & Permissions Systems & Tools team. The R&P Systems & Tools group supports the development and maintenance of rights management and related systems through e.g., gathering business requirements, reviewing & prioritizing fixes & enhancements, performing control & audit functions including data governance, training and updating stakeholders & users, liaising with Technology and other key functions, organizing UAT, and preparing reports and analytics. The TS Manager is responsible for testing across all system functions and activities.  The Manager is responsible for enhancement requirements gathering across all systems and tools used by Rights & Permissions. The TS Manager drives best testing practices, minimizes risk, supports business goals, and facilitates user experience working closely with and business stakeholders, and service vendors; Manages a team of two.

Responsibilities:

  • Works with S&T Project Manager, S&T Managers and colleagues, Rights Management Teams, Technology Partners, and External Vendor Partners:

  • Responsible for overseeing team of two direct reports, including overseeing work schedules and assignments, initiating recruitment and recommending hiring and other job actions, conducting performance reviews, promoting professional and career development, creating a safe, successful and supportive environment

  • Working in collaboration with Technology partners, TS Manager is responsible for managing and coordinating business testing (UAT) for the Rights Management System (IPM), Reporting (Tableau), and the Rights Integration Tool (Blueprint) on a monthly basis or as the schedule outlines.

  • In coordination with Technology partners responsible for Oracle pricing set up in production as part of updates/amendments to contracts

  • Working with the IP Management teams regarding details of new contract negotiations and/or amendments for details prior to setting up data in the Rights Management System.

  • Serves as a back-up to Communication, Lead to help issue system related communications when/as needed. 

  • Escalates any system or testing issues, questions, or risks that are unable to be resolved, to the R&P Director in a timely and fully informed way. 

  • Responsible for ensuring monthly testing cycles are completed to the business process and all necessary signoffs are on-hand from Director and VP, of Rights & Permissions before approval is given to Technology.

  • Responsible for overseeing all/any data cleansing activities as part of BAU or data migration activities are completed on time per schedule and will have appropriate stakeholder signoff.

  • Responsible for overseeing IPM production data set up is accurate and completed on time as part of enhancements in advance of each deployment.

  • Supports Rights Management teams and process, building and publishing Tableau queries including UAT as needed from data sets; ensuring Dashboards are operational and providing monthly/quarterly dashboard and KPI data.

  • Provides business review and evaluation of ad-hoc reporting requirements submitted from stakeholders prior to development.

  • Prepares monthly reports on schedule that reflect accurately the progress, issues, and risks of R&P across the business and projects.

  • Prepares monthly reports on schedule that reflect accurately the progress, issues, and risks of R&P across the business and projects. Participates in departmental meetings and events and contributes to team goals. 

  • Brings a can-do attitude that is solutions focused; able to work outside the box to present ideas on how current ways of working can be improved and how operational problems can be resolved.

  • Promotes a diverse, equitable and inclusive team, supporting a positive and collaborative environment, engendering a service-oriented or customer-focused approach

The anticipated starting beginning salary for Colorado-based candidates expressing interest in this position is $100-$110K. This position is eligible to participate in an annual incentive program.

Benefits available to eligible employees can be seen at: https://pearsonbenefitsus.com/

Qualifications

  • Degree educated or equivalent experience or qualifications relevant to the position 

  • Project, Time management, and/or Agile certification preferred  

  • At least four years spent working in a managerial or project management role 

  • Experience managing teams

  • Experience working with Rights Management Systems or other relevant commercial enterprise

  • Fluent in Office applications, including Chrome, Tableau and Microsoft, spreadsheets and related programs 

  • Fluent with creating table statics such as pivots for data analysis and metrics 

  • Able to prioritize schedules 

  • Confident and tenacious with strong attention to detail 

  • Highly organized with excellent communication and presentation skills 

  • Agile, and open to change 

  • Self-driven, energetic, and able to meet tight deadlines 

  • Strong interpersonal skills and relationship builder 

  • Team player who contributes to a diverse, equitable and inclusive climate 

  • Able to listen, support and motivate internal and external teams and stakeholders  

  • Able to achieve in a time-pressured environment 

  • Leadership skills 

  • Behaves ethically and with integrity, supports Pearson’s core values, beliefs and codes of conduct

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.

Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.  

To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here:  http://www.pearson.com/careers/diversity-and-inclusion.html 

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment is decided based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.

Job: TECHNOLOGY

Organization: Higher Education

Schedule: FULL_TIME

Req ID: 1276

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