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Pearson Accessibility Support Associate in United States

Accessibility Support Associate - ( 2102418 )



At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and stand-out innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Commitment to Diversity, Equity & Inclusion

We value diversity, equity and inclusion. We value the power of an inclusive culture and a strong sense of belonging. We seek to infuse diversity and inclusion in everything we do while promoting a culture where differences are embraced as strengths; opportunities are equal and accessible; consideration and respect are the norm; and all team members are supported in reaching their full potential.

Through our talent, we believe that diversity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.

To learn more about Pearson’s commitment to a diverse and inclusive workforce please click here The Power of Difference at

Job Title

Accessibility Support Associate


Accessibility Center of Expertise

This is a one of a kind opportunity for a high energy and experienced accessibility SME to help drive our exciting new accessibility support initiative within Pearson: the largest publisher in the world. We need a doer, a game changer, a creative problem solver who can get things done.

Role Description

The ideal candidate will have extensive expertise in accessibility standards and best practices and demonstrate a high aptitude for communicating with internal stakeholders and customers. This role is responsible for supporting the Accessibility Manager with internal and external communications around accessibility initiatives, promoting adherence to quality standards, and supporting the creation of the best educational products in the market.

Supporting the Director of Product Accessibility in working with customers to define and deliver scalable solutions around accessibility and ensure implementation of solutions that work going forward—i.e., avoid one-offs when possible. Under guidance from leadership, assist with developing input from internal and external stakeholders into action plans for products in alignment with the overall Accessibility goals. Support manager with maintaining close communication with customers and internal stakeholders to ensure delivery of project plans according to specified objectives.

Support the Accessibility Manager to provide direct and consistent communications among product, technology, sales, and customer support teams with the overarching goal of ensuring that Pearson’s accessibility strategy is understood and implemented across Pearson.

Example Responsibilities:

  • Audit Platforms and Courseware from an Accessibility/Usability perspective, for adherence to WCAG standards as well as usability. JAWS/Voiceover/NVDA expertise required.

  • Investigate specific customer complaints issues about accessibility via course setup and manual/automated testing.

  • Document "Best Practices for Accessibility" based on internal information.

  • Research and write KB articles as necessary.

  • Organize accessibility documentation and best practices for distribution to Sales, Marketing and other internal stakeholders.

  • Document current state of accessibility across product lines

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.



  • Experience with triaging incoming customer support issues through to resolution

  • Knowledge of product testing with and ability to demonstrate using Assistive Technology including JAWS, NVDA and VoiceOver

  • Familiarity with Windows, Mac OS X, iOS and Android platforms

  • Proven ability to quickly pick up (and learn to navigate/ demonstrate) educational courseware using assistive technology

  • WCAG 2.0/2.1 subject matter expert

Skills, Knowledge and Abilities

  • Extensive knowledge of accessibility standards and/or principles

  • Bachelor's Degree or equivalent

  • Proficient with Microsoft Office

  • Excellent verbal, written and presentation skills

  • Proven success in demonstrating product accessibility to diverse audiences

  • Demonstrated ability to identify alternatives and make contingency plans

  • Capacity to embrace change and quickly adapt to new situations, changes in direction, and altering priorities

  • Flexibility to thrive in a fast paced, dynamic environment

  • Ability to handle multiple projects and assignments

  • Self-directed worker

  • Ability to demonstrate critical and design thinking

Note: The anticipated starting salary range for Colorado-based individuals expressing interest in this position is $85,000 - 100,000 per year. This position is eligible to participate in an annual incentive program.

Benefits available to eligible employees can be seen at:


Primary Location : US-MA-Boston

Other Locations : United States

Job : Production/Operations

Organization : Global Product

Employee Status : Regular Employee

Job Type : Standard

Job Level : Individual Contributor

Shift : Day Job

Job Posting : Feb 12, 2021

Job Unposting : Ongoing

Schedule: : Full-time Regular

Req ID: 2102418