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Pearson Supply Chain & Operations Manager in Turkey

Supply Chain & Operations Manager - ( 2105485 )


Job specification summary

Job Title:

Supply Chain & Operations Manager


Turkey Operations, Middle East and Africa Operations

Reports to:

Vice President Operations/Business Partner, Middle East & Africa Operations

Responsible for:

Supply Chain (Turkey and MENAT region), Office/Facilities & H&S Management (Turkey), Customer Service & Order Management, (Turkey), Fleet car management (Turkey)




Full time



About Pearson and Middle East & Africa Operations

Pearson is the world's leading learning company, with 24,000 employees in more than 75 countries working to help people of all ages make measurable progress in their lives through learning. Pearson provides learning materials, places of learning, technologies, assessments and services to teachers, professionals and students in order to help people everywhere aim higher and fulfil their true potential.

Our vision is to have a direct relationship with millions of lifelong learners and to link education to the way people aspire to live and work every day. To do that, we’ll collaborate with a wide group of partners to help shape the future of learning. We believe that we all need to embrace lifelong learning, continuously acquiring new knowledge and skills to thrive in an ever-changing and increasingly connected world.

The Middle East and Africa Operations team is accountable for the end to end delivery of all operational activities whether directly managed, internally provided or externally partnered with. This extends to Supply Chain, Customer Service and Support, Facilities Management and Procurement.

Role overview

The Operations & Administrative Affairs Manager will lead and be responsible for day to day management for all operations activities in Turkey and also operational oversight of Supply Chain activities in the MENA (Middle East and North Africa) region working closely with supply chain and customer service teams in UK and in region to ensure smooth operations. This position provides overall direction and guidance to the operational activities of the organisation with the objective of delivering efficient and effective Operations to the business.

Key responsibilities

Turkey Operations

  • Supply Chain management, including:

    • Inventory Management, supply planning
    • Warehouse Management and relationship management of 3PL partner
    • Freight Management and Customs (Import & Export)
    • Order Management and customer service (of circa 100 distribution partners)
    • Demand Planning, working with regional/global S&OP team
    • Design and continuous improvement relating to processes and procedures
  • Office/Facilities Management, including

    • Property Lease Management
    • Manage Travel Desk and Travel Management Partners
    • Responsibility for local management of Health & Safety, aligned to Pearson’s global policies
    • Office/facility risk assessments
    • Procurement as it relates to Office Management
  • BCP Planning and Management

    • Ownership of Incident & Crisis Management plan
    • Ownership of Emergency Response plan
    • Close interaction with Global Resilience and Risk team to manage local business risks to manage above two points
  • Fleet Car Management

    • Management of lease agreements and arrangements
    • Managing maintenance schedules

MENA Supply Chain

Oversight of activities relating to order fulfilment, including:

  • Oversight of key metrics

  • Interventions where there are deviations from plan or where issues arise

  • Working with UK and International Supply Chain Teams to ensure issues are escalated and managed appropriately

  • Regional Stakeholder management (Sales, Customer Services)


  • Stakeholder management (Sales, Marketing, Finance etc) including regular progress reporting

  • Escalation point where it comes to Local Operations

  • Issue ownership and resolution

  • Team management and training/development, setting of direction and managing deliverables


Essential skills and characteristics

  • Educated to degree level with a minimum of 5-10 years of Supply Chain/Logistics/Operations management experience within a multinational company in the consumer goods/retail/publishing fields.

  • Ability to read, analyse, and interpret financial reports and legal documents.

  • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community maintaining highest quality of communication both written and verbal.

  • Ability to effectively present information to all audiences including senior management

  • Ability to work with and interpret data operational data to draw valid conclusions, forecast and intervene where necessary.

  • Fluency of English and Turkish essential.

Desirable skills and characteristics

  • Ability to implement and lead change initiatives / Project Management Experience.

  • Experience of working across the Middle East and North Africa Regions as well as Turkey

Primary Location : Turkey

Job : General Business Operations

Organization : Technology & Operations

Employee Status : Regular Employee

Job Type : Standard

Job Level : Manager

Shift : Day Job

Job Posting : May 7, 2021

Job Unposting : May 16, 2021

Schedule: : Full-time Regular

Req ID: 2105485