Pearson Problem Manager in Sri Lanka
Core skills in reactive and proactive problem management:
Analyse the set of open and resolved incidents to identify trends and opportunities for elimination.
Lead Post-mortems and Root Cause Analysis.
Possess excellent written and verbal communications. Documents Root Causes, Reasons for Outages and Corrective Actions as problems, ptasks, bugs or other agile work items.
Possesses a clear understanding of the PVS and broader Pearson organisation. Understands which teams perform which function, their membership, and their roles and responsibilities with respect to delivery of services to our customers and users.
Build strong relationships and partner across these teams to drive resolution of incidents impacting our users.
Liaise with resolving teams and manages the portfolio of open corrective actions (enterprise-wide).
Present to senior leadership on RCAs, RFOs, and status of problem portfolio as needed. Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.
Organization: Virtual Learning
Req ID: 2176