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Job Information

Higher Education Associate Operations Engineer in Sri Lanka

Job Description: As an Associate Operations Engineer, you will play a vital role in supporting the IT infrastructure and services of our organization. You will work closely with the IT Operations team to ensure the smooth functioning of our systems, provide technical support to end-users, and contribute to the ongoing improvement of our IT operations. This position requires a dynamic individual with a passion for learning, strong communication skills, and a solid foundation in various IT-related domains.

Key Responsibilities:

Linux Administration: Configure, maintain, and troubleshoot Linux-based systems

Database literacy: Should be able to interact with Production SQL and NoSQL databases effectively. SQL/PLSQL …etc

IT Service Management: Assist in the management of IT services, including incident resolution, service requests, and problem management, while adhering to ITIL best practices.

Development Support: Collaborate with software development teams to provide infrastructure and deployment support, and assist in code deployment and version control.

Effective Communication: Communicate clearly and concisely with both technical and non-technical stakeholders, ensuring efficient problem-solving and collaboration.

Passion to Learn: Demonstrate a strong desire to expand your IT knowledge and stay current with industry trends, technologies, and best practices.

Basic Cloud Knowledge: Familiarity with cloud computing platforms like AWS, Azure, or Google Cloud, with the ability to learn and adapt to cloud services as required.

Incident Response: Assist in the identification and resolution of IT incidents, ensuring minimal downtime and minimal impact on business operations.

Documentation: Maintain clear and concise documentation of IT processes, procedures, and troubleshooting steps.

Security Awareness: Follow security best practices and actively participate in security measures to protect company assets and data.

Team Collaboration: Work effectively in a team-oriented environment, providing support to colleagues and actively contributing to the success of the IT Operations team.


  • A bachelor's degree in a relevant field (e.g., Computer Science, Information Technology).

  • Basic understanding of IT service management principles and ITIL.

  • Proficiency with Linux operating systems and common administrative tasks.

  • Basic knowledge of software development, version control, and deployment processes. Python and Django is an advantage.

  • Strong communication skills, both written and verbal.

  • A passion for learning and staying up-to-date with the latest IT trends.

  • Familiarity with cloud computing concepts.

  • Strong problem-solving skills and an analytical mindset.

This is an excellent opportunity for individuals looking to kick-start their career in IT operations. We offer a supportive work environment, ongoing training, and opportunities for professional growth and development.

Please note that the skill points are used to indicate the relative importance of each skill for this particular role. These points are not meant to be an absolute measure of skill level but rather a way to highlight the emphasis placed on each skill within the job description.

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

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Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.


Organization: Higher Education

Schedule: FULL_TIME

Workplace Type: Hybrid

Req ID: 14626