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Pearson Sr. Program Coordinator & Relationship Lead in India

Sr. Program Coordinator & Relationship Lead

Description

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Qualifications

Calling customer service representatives /professionals /coordinators who have experience in providing Level 2 support. This is an excellent opportunity to grow with a global organization and provide support to service delivery. The Customer Service Representative / Candidate Relations Coordinator is responsible for providing excellent customer service and promoting client programs by answering incoming calls from clients, candidates, and test site administrators. They are also responsible for assisting with the operational aspects of client testing programs and handle escalated service-related issues.

Key Responsibilities

 Prepare client reports

 Act as an escalation point for service related problems

 Promote client programs and products

 Determine additional opportunities and possible operational trouble areas

 Input accurate customer information into the database

 Assist in training and monitoring call center agents to ensure quality of service

 Client Interaction

 Flexible with 24

  • 7 shift

 Must have 1 year as PC experience

Key Requirement

Education and Experience:

 Required education- Bachelor degree

 5 -7 years experience in a similar/related position

 Confident and fluid communicator

 High levels of customer service skills

 Previously operated in a Level 2 support role

 Previous subject matter expert knowledge

 Familiar and comfortable working in a busy corporate environment/shifts.

 Experience in providing application support

 Familiar with MS Office

 Experienced in collating reports

 Problem Solver

 Go-getter

Desired Candidate Profile

 Fluency in written and spoken English

 Excellent oral and written communication skills

 Great attention to detail

 Problem-solving skills

 Strong organizing and time management

 Customer service skills

 Effective team working skills

 Flexible with shifts

 Flexible with 24

  • 7 shift

 Must have 1 year as PC experience

Primary Location: India

Other Locations IN-UP-Noida

Work Locations: IN-Noida-SB Tower VUE 1A/1- Sector 16A- SB Tower Ground Floor Noida 201301

Job: Customer Service

Organization: Assessments VUE

Employee Status: Regular Employee

Job Type: Standard

Shift: Flex Time

Job Posting: Jan 13, 2021

Job Unposting: Jan 27, 2021

Schedule: Full-time Regular

Req ID: 2012257

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

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