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Pearson ServiceNow Developer in India

The ServiceNow Developer will provide input on design, perform development and configuration in all areas of the ServiceNow platform as requests come through the demand pipeline. Also responsible for providiing support for all areas of the platform including but not limited to: ITSM, HR, ITOM, Service Portal, Orchestration, etc

Responsibilities include but are not limited to:

  • Configuration/Customization of the ServiceNow system, including creating workflows and automation using Flow Designer

  • Build service requests from customer requirements including requests, request items and tasks using workflows to manage data flows from the customer to the support teams providing the service

  • Uses scripting tools and ServiceNow functionality create scripts, scheduled jobs, business rules, to achieve required business outcomes

  • Perform integrations and process automation using ServiceNow Orchestration/Integration Hub.

  • Load, manipulate and maintain data.

  • Provide level 2 & 3 support for the platform

  • Perform system and integration testing utilizing Automated Testing Framework where possible

  • Hands-on design, development and deployment experience with the Service-now platform

  • Assist in new feature development including custom applications

  • Assist in semi-annual platform upgrades

Minimum requirements:

  • Minimum 5 years of experience developing on the ServiceNow Platform

  • Familiarity with developing in an Agile environment

  • Working proficiency with Javascript, AngularJS, and HTML

  • Familiarity AJAX, JSON, Powershell, and CSS preferred

  • Strong development experience with at least 3 of the following: ITSM, HR, Service Portal, CMDB Discovery, Integrations, Mobile app, Virtual Agent, Performance Analytics

  • ITIL foundations+ certification preferred

  • ServiceNow CSA, CAD, or CIS certification required

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at


Organization: Corporate Strategy & Technology

Schedule: FULL_TIME

Req ID: 569