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Job Information

English Language Learning Sr. Conversation Designer - ELL Innovation Lab in United Kingdom

About Us

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. With a rich heritage that combines 150 years of experience in publishing with the latest learning technology and digital services, we help people learn whatever, wherever and however they choose.

Role Overview

ELL Accelerator is a product innovation team responsible for creating the next generation of language learning and language assessment technologies, using emerging technologies such as generative AI, ML, AR, and VR. The team works in quick-paced sprints, building and testing multiple prototypes for new language learning and assessment use cases, focusing on a mix of Horizon 3 experimental experiments and Horizon 1 MVP development.

We’re looking for a passionate and creative conversation designer with extensive experience designing and developing conversational voice-user-interfaces. The future of language learning is conversational, and you will help us create it by pioneering world-class conversational experiences.

Primary Responsibilities

  • Create world-class conversational experiences by doing generative user research, storyboarding, designing and developing conversational prototypes and flows for language learners

  • Testing and refining conversational flows for language learning and assessment.

  • Design conceptual prototypes of conversational experiences for language learning and assessment.

  • Be the go-to expert for latest conversational authoring tools, conversational design prototyping and conversation testing.

  • Run usability and concept tests of conversational experiences to refine the use case and optimize conversational flows.

  • Work closely with UX/UI designers and AI scientists to identify best conversational AI technologies and design conversational interfaces.

  • Continuously demo your work to product managers, learning designers, product designers and business leaders to demonstrate the feasibility and potential of new conversational use cases.

  • Experiment and prototype novel ways to leverage conversational AI and conversational interactions for language learning and assessments.

Experience Required

  • Hands-on experience developing conversational products including chatbots, Alexa skills or other voice-user-interfaces.

  • Futurist, passionate about new technologies and excited to re-imagine the world of education

  • Previous experience in product design, UX/UI design, or HCI.

  • Experience with a wide range of design tools, including tools for designing and developing conversations (e.g. VoiceFlow, Botpress, Dialogue Flow, Amazon Lex) as well as non-conversational design and prototyping tools such as Figma.

  • Experience with low-code/no-code prototyping and development tools for websites, web apps or mobile apps.

  • Proven proficiency in prompt engineering with at least one LLM.

  • Deep expertise in conversational AI and generative AI tools, applications, models and architectures.

  • Experience finding and analyzing technical documentation for conversational AI and dialogue management tools.

  • Experience testing, troubleshooting and QA-ing conversational experiences.

  • Experience with integrations, end points and APIs to create complex conversational flows that are powered by additional services and data sources.

  • Familiarity with latest emerging generative AI techniques such as fine-tuning and RAG.

  • Ability to comfortable and independently navigate a wide spectrum of open-source and commercial models and tools to determine the best tool for creating conversational products.

  • Ability to use API documentation for connecting different services to the conversational flows.

Additional Preferred Qualifications

  • Front-end development

  • Degree (or equivalent) in UX Design, Interaction Design, Human Factors, Computer Science or ML Engineering is a big plus

  • Experience designing educational technologies for learning or assessment.

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: TECHNOLOGY

Organization: English Language Learning

Schedule: FULL_TIME

Workplace Type:

Req ID: 15524

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