Pearson Partnership Coordinator in United Kingdom
Pearson is a global education company that helps people around the world to make progress in their lives through learning. With a rich heritage that combines 150 years of experience in publishing with the latest learning technology and digital services, we help people to learn whatever, wherever and however they choose. We are now transforming Pearson to accelerate our activity in digital learning, education services and emerging markets. This will enable us to make a lasting impact in helping to solve some of the most important challenges in global education.
We believe education is a vital force that can empower people, help them to reach their potential and contribute to more connected communities, all around the world. Our strength comes from our outstanding people; our strong relationships in the education world; our expertise in using technology to help people learn; our global footprint and local reach; and our position as a profitable, global company with a unifying sense of purpose.
Why we need you
This is an exciting opportunity to take a central role in our innovative and expanding Online Programme Management division. We work with world-leading universities throughout the UK to take their qualifications online, enabling them to reach global audiences in the comfort of their own homes. Each university partner is supported by their own dedicated business unit, across research, marketing, recruitment, course design and student success services, to support our shared goals for high quality student experiences and outcomes.
We’re looking for a highly organised and motivated coordinator to act as a backbone for one of our dedicated units, ensuring that deadlines are met, actions are taken and our interactions with the partner are seamless, professional and efficient.
About the Job
Based out of Central London or Harlow, the post-holder will be responsible for supporting all aspects of the Partnership through the preparation, organisation and management of all communication, engagement and documentation across the team. The role will also be responsible for supporting the team in meeting student enrolment and retention targets by reporting and monitoring student progress and return data and by following up with the partner university accordingly. This position will operate in a multi-stakeholder environment which will include members of the internal team as well as external university contacts. You’ll attend meetings with our partner university, taking notes and driving actions from executive level discussions, new qualification development conversations and operational performance reviews.
To navigate in this environment, we’ll be looking for a candidate that exercises skill and sensitivity when dealing with complex issues and multiple contacts. Through working with our internal team, you’ll also gain exposure to the various areas of our business. You should expect the role to be dynamic, requiring a degree of adaptability and an ability to clearly convey information and ideas through a variety of media to individuals or groups in a manner that will engage our audiences, and will help them to understand and retain the key messages.
This is a new position in the team established to support our exponential growth in activity over the past few years, so we’re looking for someone who is as creative as they are organised. You’ll be responsible for defining new procedures to monitor the results of assignments or projects; taking into consideration the characteristics of the work. You’ll also take the lead in identifying ways to improve our information flow and new opportunities for collaboration across the team.
Provision of daily, administrative support for the Head of Partnership and the team including calendar management, meeting coordination, document preparation and distribution, note taking, making travel arrangements, budget and finance record management, invoicing and expense management for all internal and external engagements across the partnership team.
Distribution of all partnership documentation including, but not limited to, process documentation, data performance reports, critical date summaries, Operations meetings and Executive Level Board agendas, presentations and notes.
Following up internal and external parties on outstanding actions identified in meeting notes for meetings to ensure deadlines on actions are met.
Coordination of various projects to improve student experience, sales effectiveness and/or student retention.
Support Partnership student recruitment and retention activities to drive increased student enrolments including assisting with workflow development, optimization, partnership stakeholder communication and follow up.
Management of internal and external stakeholders and relationships.
This role will suit a strong and experienced coordinator, with 3 – 5 years’ experience in a similar role, prepared to tackle a varied workload. They will thrive on operating as part of a team to achieve success. They may, on occasion, be required to handle sensitive information of a confidential nature and will be expected to observe a high standard of professionalism and discretion.
Excellent organisational skills, clear note taking with a willingness to drive completion of actions, and a flexible working attitude are essential.
The successful candidate will possess excellent administrative skills, a high standard of customer service and be familiar with Microsoft Office and its supporting applications, in particular Word, PowerPoint and Excel.
Organisationally Agile Provides context for change to empower others to understand their roles and adapt quickly. Captures and applies lessons learnt so that capabilities are quickly and continuously improved.
Influences without Authority In working with other parts of Pearson, is open to developing cross-functional processes to achieve shared outcomes. Applies different strategies to convince others to change their opinion or plan and wins support from others for ideas.
Prioritises and makes Effective Decisions Uses internal and external sources of information to determine costs and benefits of potential actions aligned to organisational goals, prioritising the most appropriate one. Presents clear, evidence-based rationale for decisions taken and solutions proposed.
Builds Relationships Creates and maintains relationships, internally and externally, to increase simplicity, efficiency and shared success. Proactively supports other functions to create commercially practical and innovative solutions.
Outcomes Oriented Continuously assesses and tracks against delivery of outcomes – refining approach as required and sharing learnings. Has an in-depth understanding of stakeholder (/ learner / customer) requirements, including learners and customers, and works in partnership with them to identify desired outcomes.
Continuously Improves Challenges the status quo where opportunities for improvement are identified. Develops ideas for improvements into actionable proposals, demonstrating why and how suggestions result in improvements. Executes and follows through improvement initiatives and continuously changes every aspect of our business for the better.
Evidence Informed Translates evidence into actionable insights that lead to improvements. Assesses and selects most appropriate methods, tools and data sources to collect the required evidence that enables decision making.
Commercially Aware Interprets internal / external business challenges and creates commercially practical and innovative improvements to products and services in response. Develops a comprehensive understanding of the competitive landscape to inform operational decision making, create new business and (take advantage of opportunities to) reduce costs or generate growth.
Digitally Focused Uses insights into digital trends and patterns to inform decision making and to develop profitable products and services. Focuses on providing a more sophisticated, agile, and effective learner experience through digital technology.
Driven by Customer and Learner Requirements Makes balanced operational decisions with profitability and customer/learner outcomes in mind. Takes personal accountability for ensuring that customer and learner insights are used to deliver market leading products and experiences at every touch point.
Primary Location: United Kingdom
Job: Project/Programme Management
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: May 25, 2018
Job Unposting: Jun 22, 2018
Schedule: Full-time Regular
Req ID: 1808076
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.