Pearson Internal Sales Consultant (Fixed Term) in United Kingdom
Role: Internal Sales Consultant
Contract: A full time 6-month fixed term role
Our mission is to partner with schools to deliver learner progression. All students from the age of 5 through to 18+, have their own individual learner journeys. Alongside their teachers, Pearson can help them make the progression most appropriate to them, whether onto Further or Higher Education onto Apprenticeships or directly into work. Through a consultative, collaborative sales approach we support our school customers with the right choice of products and services for their learners.
The Internal Sales Consultant (ISC) role supports the Sales team to achieve revenue and retention targets and develop our market share through excellent customer support and consultative selling. To do this through curriculum guidance, by offering qualifications, providing digital solutions and a Pearson product and service surround which exceeds expectations and meets required Standards Objectives.
An ISC is responsible for supporting Partnership Managers in developing Pearson business across customer segments and/or elements of our Secondary qualifications and 5-19 Learning Services portfolio.
The ISC will also be responsible for supporting business growth in key qualifications. This will be achieved through telephone campaigns, follow up of Marketing Qualified leads, Live-Chat support through our websites.
The ISC works closely with their field and internal colleagues – Partnership Managers, Product Experts, Partnership Support Consultants and Customer Success Consultants.
To achieve agreed market penetration and retention targets against all of the key business priorities and against defined segments, products and services.
To work proactively with field colleagues to provide coordinated sales activities to centres/schools
To provide advice, guidance and support to centres/schools through direct contact and by follow on activity from field colleagues
To provide effective intelligence on the customer experience
To compile and collate key data requirements to support revenue and retention targets
To support field staff in business development for designated centres or campaigns, by offering field appointments as appropriate.
To manage an allocation of Pearson centres/schools if appropriate
To develop specialised knowledge in key subjects/services to demonstrate to customers through online/telephone support calls.
Measures of Success
The achievement of agreed market acquisition and retention targets
The appropriate flow of materials, leads, appointments and information to field staff and to schools
Effective account management of customer relationships and schools
Adherence to quality procedures
Feedback from internal and external customers
Working with the field team to promote the Pearson proposition to defined centres using agreed strategies which maintain and support existing business and secure defined business growth.
Achieve and strive to surpass regional sales targets and campaign targets for maintenance and business growth in defined centres.
Uses Salesforce system as specified.
Provide accurate data to support market penetration and retention targets – where appropriate
Generate appointments for field colleagues as appropriate in line with business needs.
Working with schools to promote the Pearson proposition using agreed strategies to achieve market penetration and retention objectives.
Provide management information on the schools to assist UK School sales strategies and market intelligence
To carry out targeted and focused activity with SLT/HOD for Pearson qualifications, resources and digital products and services for the purpose of retention and new business.
Respond positively to all customer enquiries and ensure outcomes are delivered within agreed service levels.
Ensure necessary product knowledge of the Pearson proposition is maintained to ensure a high quality of customer services to centres.
- Collaborate with field and internal colleagues to ensure highest levels of customer support and maximise revenue and retention opportunities.
Ad hoc activities to be delivered throughout specific terms in the interest of our customers. This will require flexibility with focusing on putting customer needs at the forefront
Other activities as agreed with the line manager.
A hard working and highly motivated individual with excellent interpersonal skills
Excellent organisational skills ideally with a customer service or sales background
Digital skills including familiarity with Office products and mobile technologies. The post holder will need to work as equally alone or as part of a team.
The individual will need to work creatively and resolve problems effectively
Pro-active, self starter
Exceptional communication skills both written and oral
Attention to detail
Experience of having worked in a customer service or sales role.
Phone-based customer support experience
An understanding of key education initiatives in the UK
Knowledge and understanding of Pearson product and qualification portfolio
Previous experience in a digital support or sales environment.
Level 2 Qualifications or equivalent required including Maths and English (essential)
Previous experience of phone based sales desired in a b2b environment (desirable)
Digital skills including familiarity with Office products and mobile technologies.
Your Reward & Benefits
We’ll expect a lot and we know you’ll do great work, so we give a lot back with some of the best benefits in the business. We know that one size doesn’t fit all, so our workplace programmes meet the different needs of our diverse teams and their families too. There is a range of options, too many to list here, but when you join our Pearson family you can look forward to:
Generous pension scheme where we match and double what you contribute
Maternity, paternity, and family care leave as well as flexible work policies.
Stock/share purchase options.
Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com. Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.
To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here: http://www.pearson.com/careers/diversity-and-inclusion.html
Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.
We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.
The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
Organization: Assessment & Qualifications
Req ID: 1344