Pearson B1-Customer Service Operations Support Assistant in Uttar Pradesh, India
We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.
At Pearson, we’re committed to a world that’s always learning and to our talented team that makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Calling customer service representatives /professionals /coordinators who have experience in providing Level 2 support. This is an excellent opportunity to grow with a global organization and provide support to service delivery. The Customer Service Representative / Candidate Relations Coordinator is responsible for providing excellent customer service and promoting client programs by answering incoming calls from clients, candidates, and test site administrators. They are also responsible for assisting with the operational aspects of client testing programs and handle escalated service-related issues.
Prepare client reports
Act as an escalation point for service related problems
Promote client programs and products
Determine additional opportunities and possible operational trouble areas
Input accurate customer information into the database
Assist in training and monitoring call center agents to ensure quality of service
Education and Experience:
Required education- Bachelor degree
5 -7 years experience in a similar/related position
Confident and fluid communicator
High levels of customer service skills
Previously operated in a Level 2 support role
Previous subject matter expert knowledge
Familiar and comfortable working in a busy corporate environment/shifts.
Experience in providing application support
Familiar with MS Office
Experienced in collating reports
Desired Candidate Profile
Fluency in written and spoken English
Excellent oral and written communication skills
Great attention to detail
Strong organizing and time management
Customer service skills
Effective team working skills
Flexible with shifts
Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.
Job: CUSTOMER SERVICE
Organization: Assessment & Qualifications
Req ID: 2110727