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Job Information

Pearson Technical Operations Analyst in Toronto, Ontario

Summary

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large, and small.

The Technical Operations Analyst will work closely with the Director, Design Operations, Instructional Designers, Instructional Design Managers, Program Managers, Quality Assurance team, and other staff that work directly with our academic partners to assist in meeting the needs of course development projects. The Technical Operations Specialist performs a variety of tasks including, but not limited to coordinating resources and stakeholders; setting deadlines; and monitoring, summarizing, and communicating the progress of projects.

This position reports to the Director, Design Operations and will not have supervisory responsibilities.

Responsibilities:

Specific duties and responsibilities include but are not limited to the following. Other duties and responsibilities may be assigned.

  • Support Instructional Designers with new partner/client launches as needed from a coordination perspective and assist in the creation of appropriate templates and supporting materials.

  • Collaborate with internal department leaders to implement cross-functional improvements/strategic initiatives.

  • Provide Learning Management System (LMS) technical assistance to internal team as well as communicate with Partners IT team on any LMS issues.

  • Supports the delivery of the courses through duplication and resolution of course issues.

  • Manage course duplication developments by contacting faculty &/or Partnership Director to kickoff process, collaborating with Content Services (CS), submitting Quality Assurance requests and addressing feedback, reviewing CS revision checklists, monitoring course progress in Wrike, escalating questions / issues to Lead Instructional Designer, as needed.

  • Resolves and/or escalates issues in a timely fashion.

  • Submits a weekly status report to the Director, Design Operations.

  • Manages work that has been outsourced including workflow and invoicing.

  • Works with Student Services for clarification & coordination regarding course schedules.

  • Participation in rotating on-call schedule.

Qualifications:

  • Minimum of a bachelor’s degree, in education, project management, or related field required.

  • Experience working in course development is preferred.

  • Ability to manage multiple projects, prioritize, and meet deadlines.

  • Knowledge of adult learning principles, facilitation and learner-centered activities is an asset.

  • Excellent verbal and written communication skills.

  • Excellent analytical skills and judgment.

  • Understands how to communicate difficult/sensitive information tactfully.

  • Ability to adapt to new software products for course and learning management systems.

HTML and Learning Management System experience an asset.

Metrics ​​​​​​​

  • Meet company’s course development objectives.

  • Achieve satisfactory client satisfaction ratings.

  • Meet deliverable deadlines.

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.

Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.  

To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here:  http://www.pearson.com/careers/diversity-and-inclusion.html 

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment is decided based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.

Job: GENERAL BUSINESS OPERATIONS

Organization: Virtual Learning

Schedule: FULL_TIME

Req ID: 8035

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