Pearson Regional Enrollment Manager in Topeka, Kansas
Regional Enrollment Manager - ( 2105775 )
We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment,powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.
Since 2001, our Online & Blended Learning division has re-imagined K-12 education with full-time virtual schools for students who want a personalized, more flexible approach to learning. Our flagship products and services include Connections Academy, US-based online public charter schools; Pearson Online Academy, a global online private school; and Pearson Connexus, our comprehensive online school program for school districts nationwide.
Our company culture is built around our motto “Always Learning” and a set of core values that we live by being brave, imaginative, decent, accountable, curious, customer-centric, and collaborative.
The following description is intended to describe the general nature of the job that may include other duties as assumed or assigned; it is not intended to be all-inclusive or limit the duties of the position.
Reports to the Director of Enrollment Experience for our Connections Academy schools. Oversees regional operations, and the enrollment process for families in the region’s assigned states. The Regional Enrollment Manager oversees regional operations and ensure a streamlined, quality enrolment process. must be a strong leader who plays a vital role in creating a culture of exceptional service, quality growth, and staff development.
Core tasks and responsibilities:
A strong leader with exemplary communication and execution skills with a commitment to service.
Delivers quality enrollment results while maintain a keen focus on efficiency and streamlining processes.
Engages in quarterly and annual success metrics to track of their department and staff.
Manage daily operations oversight and execution, including directing team workflow, supervising staff, resolving employee issues, and prioritizing department goals and projects.
Fosters an environment for transparent, fluid feedback focused on staff development and quality performance.
Leverages team to deliver a streamlined, smooth enrollment experience for students and families.
Maintains grace and professionalism under stress or increased work cadence.
Uses multiple streams of communication to engage their staff and deliver the progress, expectations, and vision.
Innovative and steadfast in our commitment to service, quality, and leadership.
Track, analyze, and report on team metrics, and meet key performance indicators of service levels, customer satisfaction, enrollment conversion rates, and other measures of success.
Collaborates with applicable departments for hiring, training, onboarding, performance management, and continued staff development.
Ensures appropriate staffing coverage based on regional needs.
Maintains awareness of pertinent school information such as enrollment processes, enrollment caps, deadlines, and special projects.
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
A proven track-record of strong leadership, with experience creating a culture of exceptional service, quality growth, and staff development.
Bachelor's Degree required
3 years of supervisory or management experience
Ability to serve as an effective leader, coach, motivator, and mentor
Comprehensive knowledge of customer service and call handling procedures
Excellent interpersonal skills, and written and oral communication skills
Strong computer skills, including proficiency in Microsoft Excel and Outlook365 suite
Excellent data analysis skills
Ability to work as part of a team to prioritize, plan, and deliver positive outcomes
Ability to multitask and manage competing priorities
Highly organized, attentive to detail, self-motivated, and committed to quality work
Ability to manage stressful situations in a calm, courteous and efficient manner
Ability to work in a fast-paced environment and make quality, informed decisions
Must be able to build relationships and employ a customer centric voice.
Must demonstrate ability to work in a high-pressure, fast-paced environment where recommendations drive strategy.
Must have strong problem-solving skills, employ critical-thinking, and use sound business judgement at all times.
Must be comfortable with ambiguity and pivoting priorities- and help others be comfortable as well.
The anticipated starting salary range for Colorado-based individuals expressing interest in this position is $55K – $60K. This position is eligible to participate in an annual incentive program.
Benefits available to eligible employees can be seen at: https://pearsonbenefitsus.com/
Primary Location : US-RE-Remote
Work Locations :
Job : Customer Service
Organization : North America Connections
Employee Status : Regular Employee
Job Type : Standard
Job Level : Team Leader
Shift : Day Job
Job Posting : Apr 21, 2021
Job Unposting : Ongoing
Schedule: : Full-time Regular
Req ID: 2105775