Pearson Client Success Manager in Tokyo, Japan
Client Success Manager
Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. We provide a full suite of services from test development to data management and we deliver exams through the world’s most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE is regularly featured on the Forbes list of Best Employers and we are recognised in the Best Employers for Diversity 2019 awards. We are proud to offer an exceptional environment to start or develop your professional career and we are now hiring for a Client Success Manager to join our successful team in Tokyo office.
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).
Client Success Manager based in Tokyo, Japan.
Permanent regular position.
Working full-time 5 days and 40 hours per week.
In this exciting position you will be responsible for the successful implementation and maintenance of our clients' certification programs on our Computer-Based Testing platform. In this key client-facing role, you will act as the customer success manager between our clients and Pearson VUE internal teams and ensure client expectations are always achieved. This is an excellent opportunity for those who want to develop leadership skills with client contacts and cross-functional internal terms in a global organization.
Your responsibilities will include:
Work with clients and internal business partners to gather program requirements; coordinate to ensure that implementation of our services meet client expectations
Define and agree on the responsibility of both parties
Ensure that all aspects of the proposed services are accurately specified and agreed prior to the commencement of the project
Complete the implementation to the schedule as agreed with the client
Respond to client inquiries and requests; coordinate with internal departments to ensure the delivery of requested products and services
Proactively engage clients to make sure that they are sufficiently informed and trained about our products and services
Conduct client health checks; analyze, design and implement new processes and procedures as needed
Prepare for and hold periodical client meetings; coordinate with internal business partners as needed
Collaborate with Business Development Manager to ensure client satisfaction and successful renewal of contracts
Experience in a similar job such as Customer/Client Success Management, Account/Relationship Management or Project Management
Native Japanese speaker with advanced English proficiency
Strong problem-solving skills and attention to details
Our Recruitment Process
Applications should be in English language and emailed to: Stephen.Johnston@pearson.com
We are reviewing applications regularly and interviews are being scheduled now, therefore we encourage you to submit your application as soon as possible. Should you have any questions please connect on LinkedIn with Stephen Johnston, Talent Acquisition Specialist.
Wishing you success with your application!
Primary Location: JP-JP-Tokyo
Work Locations: JP-Tokyo-1-1-1 Uchisaiwacho 18F The Imperial Hotel Tower 1-1-1 Uchisaiwaicho Tokyo 100-0011
Organization: Assessments VUE
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Apr 2, 2019
Job Unposting: Ongoing
Schedule: Full-time Regular
Req ID: 1904133
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.