Pearson Client Account Program Manager in Tokyo, Japan
Client Account Program Manager
Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. We provide a full suite of services from test development to data management and we deliver exams through the world’s most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE is regularly featured on the Forbes list of Best Employers and we are recognised in the Best Employers for Diversity 2019 awards. We are proud to offer an exceptional environment to start or develop your professional career and we are now hiring for a Client Program Manager to join our successful team in Tokyo office.
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).
Client Program Manager
Based in Tokyo, Japan
Permanent regular position
Working full-time 5 days and 40 hours per week.
In this exciting position you will be responsible for offering an excellent customer service to our business clients, work closely with them to understand their needs and collaborate with our internal teams to ensure we deliver their requirements. We are an Education & Assessment Technology business, therefore you will help our customers with the successful implementation and maintenance of our clients' certification programs on our Computer-Based Testing platform. In this key client-facing role, you will act as the customer success manager between our clients and Pearson VUE internal teams and ensure client expectations are always achieved. This is an excellent opportunity for those who want to develop leadership skills with client contacts and cross-functional internal terms in a global organization.
Your responsibilities will include:
- Work with clients and internal business partners to gather program requirements; coordinate to ensure that implementation of our services meet client expectations
Ensure that all aspects of the proposed services are accurately specified and agreed prior to the commencement of the project.
Complete the implementation to the schedule as agreed with the client.
Respond to client inquiries and requests; coordinate with internal departments to ensure the delivery of requested products and services.
Proactively engage clients to make sure that they are sufficiently informed and trained about our products and services.
Collaborate with Business Development Manager to ensure client satisfaction and successful renewal of contracts.
Our Successful Candidate
Experience in a similar job such as Customer / Client Success Management, Account / Relationship Management or Project Management.
Native Japanese speaker with advanced English proficiency.
Strong problem-solving skills and attention to details.
Our Recruitment Process
Applications should be in English language and emailed to: Stephen.Johnston@pearson.com
We are reviewing applications regularly and interviews are being scheduled now, therefore we encourage you to submit your application as soon as possible. Should you have any questions please connect on LinkedIn with Stephen Johnston, Talent Acquisition Specialist.
Wishing you success with your application!
Primary Location: JP-JP-Tokyo
Work Locations: JP-Tokyo-1-1-1 Uchisaiwacho 18F The Imperial Hotel Tower 1-1-1 Uchisaiwaicho Tokyo 100-0011
Organization: Assessments VUE
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Sep 4, 2019
Job Unposting: Ongoing
Schedule: Full-time Regular
Req ID: 1910217
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.