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Pearson Account Manager / Relationship Management in Tokyo, Japan

Account Manager / Relationship Management


We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment,powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.

Pearson VUE ( at ) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your career.

This is an exciting opportunity based in Tokyo for a highly professional Program Manager keen to join a profitable and rapidly expanding global business as we grow in the Japanese market.

In this exciting position you will be responsible for offering an excellent customer service to our business clients, work closely with them to understand their needs and collaborate with our internal teams to ensure we deliver their requirements. We are an Education & Assessment Technology business, therefore you will help our customers with the successful implementation and maintenance of our clients' certification programs on our Computer-Based Testing platform. In this key client-facing role, you will act as the customer success manager between our clients and Pearson VUE internal teams and ensure client expectations are always achieved. This is an excellent opportunity for those who want to develop leadership skills with client contacts and cross-functional internal terms in a global organization.

Your responsibilities will include:

  • Work with clients and internal business partners to gather program requirements; coordinate to ensure that implementation of our services meet client expectations

  • Ensure that all aspects of the proposed services are accurately specified and agreed prior to the commencement of the project

  • Complete the implementation to the schedule as agreed with the client

  • Respond to client inquiries and requests; coordinate with internal departments to ensure the delivery of requested products and services

  • Proactively engage clients to make sure that they are sufficiently informed and trained about our products and services

  • Collaborate with Business Development Manager to ensure client satisfaction and successful renewal of contracts


  • Experience in a similar job such as Customer / Client Success Management, Account / Relationship Management or Project Management

  • Native Japanese speaker with advanced English proficiency

  • Strong problem-solving skills and attention to details

  • Leadership to manage cross functional internal teams (efficient negotiation, listening and influencing skills to create and maintain successful business relationships)

Primary Location: JP-JP-Tokyo

Work Locations: JP-Tokyo-1-1-1 Uchisaiwacho 18F The Imperial Hotel Tower 1-1-1 Uchisaiwaicho Tokyo 100-0011

Job: Sales

Organization: Assessments VUE

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Sep 24, 2020

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 2008581

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.