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Pearson Director, Operations Management in Texas

Director, Operations Management - ( 2101988 )


We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.

We Value Diversity and Inclusion

We value the power of inclusive culture, so we embed diversity and inclusion in everything we do.

Pearson promotes a company culture where differences are embraced as strengths, opportunities are equal and accessible, consideration and respect are the norm, and all employees are given the chance to reach their full potential.

Through our talent, we believe that diversity and inclusion make us a more innovative and vibrant company. People are at the center of our company. We are committed to a sustainable environment and workplace ecosystem where talent can learn, grow, and thrive.

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The Director, Operations Management role will partner closely with the VP of Recruitment Services within Pearson Online Learning Services. This role will have an immediate impact on the operations through the streamlining of strategic initiatives, development of operational critical capabilities, and the forward thinking focus on our transformation.

The ideal candidate will have proven ability in a business management role, with the ability to effectively navigate complex organizations to drive results. This person must have strong communications skills to effectively translate and share information to a variety of internal and external audiences. This role will collaborate within Student Recruitment and across Pearson, proactively driving the transformation agenda and will be required to identify and evaluate opportunities to improve performance, as well as provide expertise and support on the design and optimal approach to achieve the transformation goals.

General Responsibilities

  • Reporting directly to and acting as a strategic partner and counsel to the Vice President, Recruitment Services.

  • Represents VP and interest of Recruitment Services in meetings across all levels of the organization.

  • Leads Recruitment department in strategic business planning, communication, policy development, and decision-making objectives that focus on overall culture and vision of the department.

  • Leads operational initiatives for Recruitment Services, manages the department priorities and spearheads special projects that solve business problems and yields improvements to operational results or our customer experience.

  • Provides expertise to facilitate effective collaboration, consistent communication, and impactful insights within stakeholders across the organization.

  • Researches and recommends new improvement processes, policies and strategies where applicable.

  • Supports Recruitment Services in building business cases, creating executive summaries, reports and designs presentations

  • Leads the establishment of comprehensive goals for Recruitment Services department performance and growth.

  • Improves evaluation of performance by analyzing and interpreting data and performance metrics where applicable.

  • Monitors financial (budget) and operational performance, identifying areas of opportunity and proposing solutions where applicable.

  • Ensures timely and effective completion of leadership team projects and initiatives within Recruitment Services.

Daily and Monthly Responsibilities

  • Oversees daily operations within Recruitment Services through close collaboration with other members of the leadership team.

  • Responsible for an array of administrative duties such as generating correspondence, strategic planning, scheduling and coordinating cadence of department and cross functional team meetings.

  • Build and develop relationships with Recruitment Services staff for increased efficiency and responsiveness into existing operations, and as well as defines new operational strategies, working closely Recruitment Services and others internal or external on special projects.

  • Serve as a subject matter expert, handling inquiries and developing action plans to address them, and assisting with the preparation and dissemination of communications where applicable.

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.


  • 4-year degree from an accredited institution in Business Administration, Finance, or related field, OR appropriate combination of education and significant experience; Master’s Degree preferred.

  • An exceptional relationship builder/influencer with a proven track record of effectively managing and leading a diverse stakeholder group in a complex enterprise and executing on strategies to deliver superior results in both the short and long term.

  • Proven success in a project leadership role delivering quantifiable business results.

  • Nimble business mind with a focus on developing creative solutions to complex inquiries.

  • Excellent judgement, intellectual ability and leadership skills with high integrity.

  • Well-developed business acumen.

  • Strong consulting skills and experience.

  • Strong project reporting skills, with a focus on interdepartmental communication.

  • Strong analytical skills, with a track record of developing actionable recommendations from quantitative data.

  • Excellent communication skills for effective contact and presentation with internal and external stakeholders.

  • Extremely versatile, dedicated to efficiency and productivity.

  • Experience with data analysis.

  • Experience with budget management.

  • Ability to perform non-local travel up to 30%.

Supervisory Responsibilities


Primary Location : US-FL-Orlando

Other Locations : US-Texas, US-AZ-Chandler, US-IL-Elk Grove Village, CA-ON-North York

Work Locations :

US-FL-Orlando-2145 Metro Center

2145 Metro Center


Job : General Business Operations

Organization : North America

Employee Status : Regular Employee

Job Type : Standard

Job Level : Director

Shift : Day Job

Travel : Yes, 25 % of the Time

Job Posting : Feb 5, 2021

Job Unposting : Ongoing

Schedule: : Full-time Regular

Req ID: 2101988