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Pearson Remote Greeter/Proctor, Temporary in Tallahassee, Florida

Remote Greeter/Proctor, Temporary

Description

We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment,powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.

The OnVUE Greeter and Proctor roles are responsible for the check- in and live monitoring of candidates who are testing remotely via Pearson VUE’s Online Proctored (OnVUE) delivery mode. Pearson VUE relies heavily upon both roles to ensure the security and integrity of exams, and to provide a smooth and positive candidate testing experience. 

The primary responsibility of greeters is to check candidates in for testing; check-in steps include verifying candidate identify via ID check and reviewing the candidate’s testing environment to ensure security compliance. Most interactions can occur via chat, but phone contacts are also available if the greeter has a mic and/or headset. Greeters also aid and provide an escalation path to Pearson VUE support teams when issues arise during the check-in process.  

The primary responsibility of proctors is to ensure a secure testing process for the duration of the exam. Proctors intervene if a candidate breaks key rules (provided to them ahead of testing) that put either exam content or the integrity of testing at risk; these rules include use of a mobile phone or paper/pencil, leaving the room while testing, and allowing a third party to enter the room. Proctors also aid and provide an escalation path to Pearson VUE support teams when issues arise during testing. Most interactions can occur via chat, but phone contacts are also available if the proctor has a mic and/or headset. 

Qualifications

Successful candidates will have excellent communication skills, great attention to detail and a strong customer service focus. 

*Assignment details *

This is a temporary assignment scheduled to start within the next 2 weeks. It’s estimated to run approximately through early June, although the end date may fluctuate based on changes in workload.  

  • Work schedule: Work schedules would be determined based on your availability responses as well as the available testing schedules.  

  • Work location: This is a remote position. All work will be performed from home using your own equipment.

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-RE-Remote

Work Locations: US-Remote Remote

Job: Customer Service

Organization: Assessments VUE

Employee Status: Casual/Seasonal

Job Type: Standard

Job Posting: May 6, 2020

Job Unposting: Ongoing

Schedule: Full-time Temporary

Req ID: 2004146

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

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