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Pearson Quality Assurance Assistant in Springfield, Illinois

We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment,powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.

We value diversity and inclusion. We value the power of inclusive culture, so we embed diversity and inclusion in everything we do.

Pearson promotes a company culture where differences are embraced as strengths, opportunities are equal and accessible, consideration and respect are the norm, and all employees are given the chance to reach their full potential.Through our talent, we believe that diversity and inclusion make us a more innovative and vibrant company. People are at the center of our company. We are committed to a sustainable environment and workplace ecosystem where talent can learn, grow, and thrive.

To learn more about Pearson’s commitment to a diverse and inclusive workforce please click here. (https://www.pearson.com/careers/diversity-and-inclusion.html)

Summary:

The Quality Assurance Assistant is responsible for the maintenance and updates of key student information data and the accurate completion of all data processing tasks in a timely manner to support the Student Support Services department. The Quality Assurance Assistant also provides administrative support to additional internal departments who are reliant on the accuracy and integrity of our data.

General Responsibilities:

Specific duties and responsibilities include, but are not limited to, the following:

  • Support theAssociate Director, Administrative Service Delivery and theStudent Services department in achieving our strategic goals and implementing solutions to further increase our data integrity and accuracy.

  • Assist the department in becoming more service-oriented with a digital first, customer first, philosophy

  • Complete data inquiries, data processing, and analysis that relates registration, curriculum management, data integrity, audit requirements, and all Enrollment Data within Pearson Online Learning Services.

  • Transform raw information into useable data & successfully process the data into our student information system (Salesforce).

  • Perform key updates to student records based on business needs.

  • Review participation, log-in and trend data and process the necessary information in the CRM for Student Support Services team members.

  • Collaborate with internal stakeholders to ensure best practices are utilized to optimize our support for our students.

  • Responsible for accurate internal and external transmission of information

  • Provide administrative support to Student Support Services team members.

  • Work in partnership with Academic Records to support successful delivery of Admissions Support, Records Management, Transfer & Evaluation Services

  • Create, maintain, and update Standard Operating Procedures documents as needed.

Qualifications

Qualifications

  • 4-year degree from an accredited institution OR appropriate combination of experience and education

  • Minimum of two (2) years’ experience in an administrative support function.

  • Working experience in a vocational or academic organization is an asset.

  • Exceptional organizational and time management skills.

  • Proficient with Microsoft Office tools and applications

  • Experience with Salesforce is preferred

  • Strong attention to detail, a passion for accuracy, and student-centric mode of thought

  • Ability to work independently and take initiative, with limited supervision or oversight.

  • Strong written and verbal communication skills

  • Ability to manage multiple tasks and projects, while meeting key deadlines

  • Ability to work in a collaborative manner, adapting to new ways of working and new implemented process as required.

Supervisory Responsibilities

  • This position has no supervisory responsibilities.

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.

Job: LEARNING DELIVERY

Organization: North America

Schedule: FULL_TIME

Req ID: 2113345

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