Pearson Test Invigilator / Administrator - Shanghai in Shanghai, China
Test Invigilator / Administrator - Shanghai
Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the worlds most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your career.
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).
We are now hiring for a Full Time Test Centre Administrator to join our team based in Shanghai .
Full Time, Permanent position (40 hours per week)
Working hours will vary Monday - Sunday, 7:00am - 11:00pm
You will be required to work a variety of days and specific shifts cannot be specified before your rota is released, 2-4 weeks in advance
A flexible approach to working is essential for this position as opening hours can vary according to business need
To perform the administration and invigilation of exams; including understanding, implementing and taking ownership of all aspects of the policies and procedures of all examination processes. The individual will demonstrate a high level of customer service to candidates.
Provide a high level of customer service
Prepare equipment and test environment per company procedures to deliver testing
Process candidates’ sign-in (including verification of candidate identity) according to Pearson VUE and client procedures
Explain the test process to candidates and deal with other queries as required
Ensure the integrity and security of tests are maintained and that they are supervised/invigilated to the required standard
Fluent in communicating in English, both verbal and written, as well as Chinese
Good face-to-face communication skills with experience in a customer facing role
Ability to work with procedures and policy
Strong attention to detail
Ability to deal with conflict and work under pressure
Primary Location: CN-CN-Shanghai
Work Locations: CN-Shanghai-Ascendas Plaza Unit 805 Floor 8A Ascendas Plaza Shanghai 200030
Job: Testing Center
Organization: Assessments VUE
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Jul 28, 2019
Job Unposting: Ongoing
Schedule: Full-time Regular
Req ID: 1909690
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.