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Pearson Customer Success Representative- West Coast Timezone (Remote) in Seattle, Washington

Job Description

The Customer Success Representative is a key member of the North America Services Organization, reporting to the Customer Success Manager. They are responsible for working across an assigned territory of higher education, government, and corporate accounts to ensure instructor success and overall satisfaction with Pearson’s digital products. They ensure quick time to value, smooth onboarding experiences, and continued interest in adopted products that secure renewal business.

This role fills a territory made up of accounts on Pacific Standard Time and requires the candidate to work 9:00am - 5:00pm PST.

Required Experience

  • 2 + years experience in a customer-facing pre or post-sale position (Customer Success preferred).

  • Bachelor's degree in a relevant field and from an accredited institution.

  • Must have at least one of the following experiences in : Customer Success or Sales with focus on EdTech , HigherEd.

Skills/Knowledge/Abilities

  • Passion and awareness of Pearson's mission and values.

  • Solid understanding of Customer Success as an industry and the powerful purpose it serves in retaining valued customers.

  • Proven track record of successful territory management, including solid approaches to time management and strategic prioritization.

  • Comfortable running reports, analyzing data, and taking action to onboard or deploy outreach aimed at securing usage of our products.

  • Strong verbal and written communication skills. Consistently clear, professional, persuasive, and able to break down complex messages in a way that is accessible to all audiences.

  • Creative individual open to trying both proven and new approaches to customer engagement.

  • Ability to personalize every customer's experience with Pearson, delighting every person by going above and beyond in ways an individual benefits from most.

  • Thrives in fast paced, collaborative work environments.

Preferred Experience

  • Experience in consultative selling or supporting products aligned to education or EdTech.

  • Personal experience designing and/or managing digital courseware and LMS.

  • Experience with Pearson higher ed digital courseware, such as MyLab, Modified Mastering, or Revel.

  • Experience with Salesforce, Tableau, and Microsoft 365 Office Suite a plus.

  • Capacity to work in a fast-paced environment and to be a self-starter.

  • Highly motivational, energetic and collaborative personality.

  • Strong analytical skills.

  • Higher Education experience preferred

As required by the Colorado Equal Pay Transparency Act, Pearson provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $55-70k. This position is eligible to participate in an annual incentive program, and information on benefits offered is here.

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.

Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.  

To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here:  http://www.pearson.com/careers/diversity-and-inclusion.html 

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment is decided based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.

Job: SALES

Organization: Higher Education

Schedule: FULL_TIME

Req ID: 4943

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