Pearson Data Analyst in San Francisco, California
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. We are bold thinkers and standout innovators who push the boundaries of technology. We create seeds of learning that become the catalyst for the world’s innovations. Within the Pearson Virtual Schools (PVS) division we have reimagined K-12 education through our virtual school and curriculum offerings. Our schools, Connections Academy and Pearson Online Academy, provide a best-in-class online learning environment for K-12 students to acquire the skills and confidence they need to adapt and thrive in a changing world. We also support school districts with curriculum, teachers, and technology as they make the shift to online. The COVID-19 pandemic introduced significant disruption and transformation to the K-12 learning market. And as a result, our category has seen explosive growth and our business has experienced enormous increases in awareness and enrollments. This presents an incredible opportunity for our team to chart a ground-breaking path through this shifting environment to achieve continued success.
The Data Analyst directly supports the Enrollment & Customer Engagement department, located within Pearson Virtual Schools division, in which you will focus on producing and maintaining both ad-hoc analysis and the day-to-day reporting. This includes collaborating with internal partners to mine and analyze quantitative and qualitative workforce and operational data to generate reports and reveal insights that lead to great operational decisions.
Supports in exploring data within one to two files to determine trends and relationships between variables
Assist with qualitative strategic projects by conducting independent research and collaborating with internal stakeholders
Mine and analyze large datasets, draw valid inferences, and present findings to leaders across Enrollment Experience and Customer Engagement teams.
Organizing and transforming information into comprehensible structures
Using tools and techniques to visualize data in easy-to-understand formats, such as diagrams and graphs
Communicating with stakeholders to understand data content and business requirements
Determine how critical data and KPIs are addressed in new systems or feature development and build analytics requirements into core systems to ensure comprehensive metrics are supported
Gathers operational data from various cross functional stakeholders to examine past business performance.
Identifies data patterns & trends, and provides insights to enhance business decision making capability in business planning, process improvement, solution assessment etc.
Creates basic to sophisticated ad hoc report requests: Uses insights from data exploration to prepare basic visualizations and PowerPoint reports for clients requesting the data
Provide documentation and write business requirements to assist with the automation of reporting and data tools for quality, enrollment, & customer engagement teams.
Processing reports across multiple internal teams
Works with more senior staff to reach out to client to clarify asks, debrief with client to explain data insights, and confirm report
Contributes to periodic audits of data within business systems/platforms
Works with Analytics organization to ensure data quality and accuracy
Downloads required data and creates pre-defined reports as per defined schedule
Sends out reports to stakeholder group and answers basic questions pertaining to the report
Bachelor's degree or equivalent in Statistics, Mathematics, Economics, Finance, & Quantitative Psychology, or Applied Research
6+ years related experience in qualitative/quantitative analysis, reporting, ad hoc analysis
Experience with Tableau/Power BI
Intermediate to advanced expertise in SQL
Experience with Python and Java Script a plus
Experience with or willingness to learn qualitative analysis software (e.g., NVIVO)
Experience working with disparate data sets, data mining, data/text visualization tools, and creation of dashboards
Experience working within CRMs specifically SalesForce
Expert knowledge in MS Office suite – specifically within Excel with Macros and advance formulas
Must have strong analytical, reporting skills & strong Excel skills, such as the ability to create macros
Basic knowledge or interest about apps support procedures, concepts and other technical areas.
Strong oral, written and interpersonal communication skills, must be capable of telling a story that is based on complex data/information to others.
Recommend solutions to improve performance based on analysis
Must have excellent organizational and time management skills
Ability and willingness to learn new technologies and methodologies.
Job: RESEARCH AND DEVELOPMENT
Organization: Virtual Learning
Req ID: 679