Pearson Project Manager in San Antonio, Texas
Project Manager - ( 2109109 )
We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.
We are seeking a Project Manager to add to our School Assessment Sales and Contract Management Team.
The Project Manager supports School Assessment in the successful delivery and fulfillment of assigned program(s). The Project Manager may be responsible either for multiple projects or for one larger project within a program, which often requires multiple resources and functional integration. The Project Manager is familiar with project or program objectives, as well as the role and function of each team member to effectively coordinate the activities of the Program Delivery Team. They spend significant time communicating with the customer and other stakeholders (vendors, cross-functional teams, subcontractors) involved in the delivery of assigned projects or programs in order to ensure customer satisfaction. The Project Manager will anticipate opportunities and issues proactively as well as manage scope using project management applications and tools.
Customer Relationship Management:
Establish and maintain positive and productive relationships with internal resources and external customers.
Provide outstanding customer service. Be responsive and timely in responding to questions, concerns, and requests.
Serve as primary point of contact to the customer and cross-functional teams for day-to-day execution.
Interpret and meet customer expectations and requirements to ensure outstanding customer satisfaction.
Responsible for overall project management through the life cycle (initiate, plan, execute, control, close).
Create and manage project schedules and communicate schedule deadlines to internal and external groups.
Manage customer requirements and documentation required to effectively manage program deliverables as assigned.
Networks with all project stakeholders and resources (including customers, internal shared services groups, subcontractors, and vendors) to meet project goals.
Ensures adherence to quality management plan for all project deliverables.
Identify changes to project scope or costs and work with the Program Manager to implement scope modification.
Identify and track project risks and work with project stakeholders on risk mitigation plans.
Identify and implement opportunities for process and quality improvements that promote cost reduction.
Execute the tasks as defined in the project plan and schedule in order to meet customer deliverables.
Prepare and present internal and external reports on program status, risks, and other program-related issues.
Lead Customer and Internal Meetings, including status meetings, planning meetings, and lessons learned meetings.
Capture project action items, assign owners and manage to closure.
- Support the Program Manager with project and program level new business initiatives including developing schedules for RFPs.
Support Program Manager with program invoicing and providing necessary documentation for invoicing.
Identify process improvement initiatives to reduce cost while maintaining quality.
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Bachelor’s Degree desired or commensurate experience.
2-3 years of experience in a Project Management role in the Assessment Industry.
PMP certification preferred or demonstrate an understanding and application of Project Management Institute (PMI) principles.
Ability to make decisions based upon limited information.
Demonstrate ability to manage multiple, conflicting priorities, and work in a fast-paced, ever-changing environment.
Significant experience with customer service
High sense of urgency and attention to detail required.
Effective verbal/written communication skills, strong listening, negotiation, and facilitation skills, and the ability to develop and deliver presentations.
Knowledge of Microsoft Office applications, including Word, Outlook, Excel, MS Project, Visio, and PowerPoint.
Some travel required (Due to COVID we are currently not traveling).
Bilingual (Spanish and English) a plus.
Primary Location : US-TX-Austin
Other Locations : US-IA-Iowa City, US-TX-San Antonio, US-TN-Nashville
Work Locations :
US-TX-Austin-400 Center Ridge
400 Center Ridge DriveTechRidge Three.2 - Suite 100
Job : Project/Programme Management
Organization : Assessments School
Employee Status : Regular Employee
Job Type : Standard
Job Level : Individual Contributor
Shift : Day Job
Travel : Yes, 25 % of the Time
Job Posting : Jul 2, 2021
Job Unposting : Ongoing
Schedule: : Full-time Regular
Req ID: 2109109