Pearson Customer Service Representative in San Antonio, Texas

Customer Service Representative

Description

Pearson Clinical Assessment is a leading global test publisher and distributor in the psychological, speech-language, occupational therapy, educational and human resources fields. A part of the Pearson group of companies, the company is headquartered in the U.S., with offices in Canada, Europe, and Australia.

We are currently recruiting for a Term of Project (TOP) French/English Bilingual Customer Service Analyst in San Antonio, Texas.

Summary:

The French/English Bilingual Customer Service Analyst is responsible for providing superior quality service and for continuously building and maintaining strong relationships/partnerships with our customer base.

Qualifications

Position Responsibilities:

  • Managing customer inquiries across various support channels

  • Supporting customer inbound calls within specified parameters

  • Providing 1st level product support

  • Identifying and promoting cross-sell/up-sell opportunities

  • Actively engaging our customers and building their awareness of new and developing assessment solutions and platforms

  • Accurately processing customer orders/requests

  • Ensuring timely receipt of customer qualifications; order clarifications as requested.

  • Must cover core business hours (7:00a-3:30p) with flexibility to provide coverage for late shift (8:30a-5:00p) on a rotational basis when needed

Qualifications:

  • Post-secondary education (Diploma or Degree) from relevant field (e.g., Psychology)

  • 1 – 3 years of related experience

  • Fluently Bilingual: English and French

  • Excellent interpersonal, communication and organization skills, both verbal and written

  • Positive work attitude and high attention to detail and accuracy

  • Well organized, able to coordinate projects and work independently and perform as a strong team player

  • Courteous, knowledgeable and professional attitude

  • Reliable attendance and punctuality is critical to successful performance in this role

  • Knowledge of business platforms preferred, including Oracle, SAP or other smaller packages with proven data entry experience

  • Proficiency with Microsoft Office Suite (spreadsheets, documents), Outlook/G-Mail or other email programs

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-TX-San Antonio

Work Locations: US-TX-San Antonio-19500 Bulverde 19500 Bulverde Road San Antonio 78259

Job: Customer Service

Organization: North America

Employee Status: Fixed Term

Job Type: Standard

Shift: Day Job

Job Posting: Jun 12, 2018

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1807978

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.