Pearson Jobs

umer. Learn more at <a href="https://plc.pearson.com" target="_blank">We are Pearson.</a></p><p>We value the power
force, navigate to: <a href="https://plc.pearson.com/en-GB/careers/diversity-equity-inclusion" target="_blank">Diversity, Equity & Inclusion at Pearson.</a></p><p>If you are an indi
dations by emailing <a href="mailto:" ppsmhr@pearson.com> ppsmhr@pearson.com.</a></p><p>Note that the info

Job Information

Pearson Candidate Relations Coordinator in Salt Lake City, Utah

This position is located in our Lehi, Utah office.

Pearson VUE (pearsonvue.com) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leader in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 test centers in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies. Pearson VUE is regularly featured on the Forbes list of Best Employers. We are proud to offer an exceptional environment to develop your professional career and we are now hiring for a Candidate Support Representative to join our successful team in American Fork.

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

Your Opportunity

The Candidate Relations Coordinator is responsible for providing excellent customer service and promoting Client programs by answering queries from Clients, candidates, internal personnel, and Testing Site Administrators in a high-quality and professional manner.

  • Based in Lehi, Utah

  • Regular full-time position working 40 hours per week

  • Monday-Friday, 8AM-5PM

  • Pay rate is $18.00 per hour , paid to you every 2 weeks

  • In office only, no remote

Our Successful Candidate

We are looking for a passionate team-player with exceptional customer service skills. You should have excellent attention to detail and take pride in your professional communication ability, both verbal and written. You should have the curiosity and ability to investigate and seek out answers to questions over multiple technological platforms.

Working closely with candidates and call center agents, the Candidate Relations Coordinator acts as an escalation point to provide high-quality customer service in the Customer Service Center. The Candidate Relations Coordinator also ensures smooth delivery of client programs including contact with the Clients.

PRIMARY RESPONSIBILITIES

Program and Client Service

  • Follow through with incidents, reports, and projects

  • Receive and respond to client  queries

  • Act as an escalation point for service-related issues

  • Identify opportunities for improvement and efficiencies.

Call Center Support

  • Respond to and resolve customer queries

  • Input accurate customer information into the database

  • Provide performance feedback as required 

Education and Experience:

  • Minimum High School Diploma or Equivalent

  • Bachelor’s Degree preferred or equivalent work experience

  • Experience training, teaching, or coaching

  • 3+ years of customer service experience preferred

Skills, Knowledge, and Abilities:

  • Excellent oral and written communication skills

  • Ability to multitask. Will need to answer customer calls, chats, and emails, sometimes simultaneously.

  • Familiar with various training tools and models; understanding of learning styles preferred

  • Proficiency in Microsoft Office Suite (Access, Excel, Word, etc.)

  • Effective problem-solving skills

  • Conflict management skills

  • Strong organization skills

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing ppsmhr@pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: CUSTOMER SERVICE

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Req ID: 11824

DirectEmployers