Pearson Director Program Management in Sacramento, California
Director Program Management - ( 2008662 )
We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment,powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.
Located in Sacramento, CA, the Program Director leads the successful delivery and fulfillment of assigned program(s) and/or custom products to Pearson customers adhering to the principles of the Project Management Institute’s (PMI) Project Management Body of Knowledge (PMBOK). Typically, a Program Director will have the responsibilities of multiple assessment programs or a very large complex program. This includes the coordinated management of multiple related projects, and in many cases, ongoing operations which are directed toward a common objective. They are also responsible for managing program staff activities, who support delivery of the program(s). The Program Director is accountable for meeting the cost, quality, and schedule expectations of the program(s) and achieving outstanding customer satisfaction. This position reports to the Portfolio Vice President in School Assessment.
Duties and Responsibilities
Customer Relationship Management
Establish and maintain positive and productive relationships with internal resources and external customers. Be responsive and timely in responding to questions, concerns and requests
Serve as primary customer contact and responsible for outstanding customer satisfaction. Use customer engagement model to bring experts to the table.
Regularly engage customer to understand their assessment program vision or needs and identify ways Pearson can support their success
Direct the Program Delivery Team(s) for completion of the project management plan, requirements documentation, risk management plan, project schedule, communication plan, staffing plan, procurement plan and other documentation required to effectively manage program deliverables
Assign individual responsibilities of core team. Provide leadership, including the ability to manage, train, develop and motivate team members
Interface and lead cross-functional teams, along with Client Services, when dealing with escalated issues and critical program-related events
Oversight of schedule development to ensure timely completion and final delivery of the contracted solution
Obtain costs and developing pricing estimates for scope changes using accepted Pearson practices
Prepare and present internal and external reports on program status, risks and other program related issues
Promote the development of project metrics and analyze metrics to monitor project performance
Develop and implement process improvement initiatives in order to promote quality and cost reduction
Perform other duties as assigned
Identify and lead business growth opportunities and scope increases for assigned program(s)
Lead, mentor and grow program management teams and individuals.
Act as a strong team player, embracing ownership, accountability and responsibility for the team’s work.
Manage program financials to meet revenue/margin plan, explaining trends and differences from original plan
Report on financial status and accurately estimate/forecast program activities and budgets, and control costs while maintaining quality
Create and manage strategic program plan and include tactical plans to drive strategy
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Bachelor’s Degree required or commensurate experience. Master’s Degree preferred.
PMP certification preferred or demonstrate an understanding and application of Project Management Institute (PMI) principles
People management experience in the areas of leadership, mentoring, professional development, performance management, and team/relationship building with employees at all levels
Significant experience with customer service, program/project management, and business development preferred
Excellent analytical, financial, strategic planning and execution skills.
Demonstrate ability to manage multiple, conflicting priorities
Outstanding verbal and written communication skills, including listening, negotiation, facilitation and the ability to develop and deliver presentations
Advanced knowledge of Microsoft Office applications, including Word, Outlook, Excel, Visio, PowerPoint, as well as awareness of KeyedIn scheduling tool
Some travel required
Primary Location : US-CA-Sacramento
Job : Project/Programme Management
Organization : Assessments School
Employee Status : Regular Employee
Job Type : Standard
Job Level : Director
Shift : Day Job
Travel : Yes, 25 % of the Time
Job Posting : Feb 3, 2021
Job Unposting : Ongoing
Schedule: : Full-time Regular
Req ID: 2008662