Pearson Training & Events Coordinator in Rotherham, United Kingdom
Training & Events Coordinator - ( 2110013 )
We are the world’s learning company with more than 20,000 employees where we serve people in the community (nearly 200 countries). We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalised learning at scale. We believe that wherever learning flourishes so do people. At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From shaping lessons of the future, to taking assessment of learning online, we are always re-examining the way people teach, tutor and learn best. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology—and each other to surpass these boundaries—we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
At Pearson, we believe in the power of difference. Harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world. That’s why we’re committed to ensuring that diversity and inclusion are embedded into everything we do. We foster a work environment that’s inclusive and diverse and where our people can be themselves so we can reflect the customers and learners we serve.
We are the UK's largest awarding body. We offer academic and vocational qualifications that are globally recognised and benchmarked, with educational excellence rooted in names like Edexcel, BTEC, EDI and LCCI.
Pearson is regularly featured on the Forbes list of Best Employers and we are recognised in the Best Employers for Diversity 2019 awards. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO)
About the team
The Qualifications Processing directorate consists of several areas, which work together to deliver General and Vocational Qualification operations throughout the year. This operation supports the delivery of accurate results to every candidate in each examination session. Results Resolution and Training from Pearson is a customer focused team responsible for the delivery of over 6 million examination results per annum and plan and organise over 10,000 training events for Teachers and Assessment Associates per year
To manage the scheduling, resourcing and organisation of a suite of meetings & events whilst ensuring that training events are delivered on time and on budget
To liaise with suppliers and venue booking agencies ensuring we are achieving the best location and rates for training events
To ensure that events are managed/supported by staff that are trained & competent
To support innovation and change to improve the processes and add quality to the outcomes
To ensure MI is maintained and updated regularly
To make best use is made of support staff and Pearson Associates resources to support the online standardisation events
To ensure that training attendance targets are met in accordance to forecasted demands by proactively contacting delegates to confirm attendance
To answer customer queries within SLAs
Liaising with relevant stakeholders to ensure that operational protocols are adhered to
To maintain MI to ensure visibility throughout life cycle of events
It will be necessary for the post holder to quickly assimilate information on several distinct qualification suites, and to understand the differences in the management and delivery of these.
The department is based in South Yorkshire, but many of our key stakeholders are based in the London office. Clear, effective communication channels are essential to the success of the department.
In order to keep up with the customer and business demands, the processes are rapidly changing within operations.
Due to the nature of the examination process, the volume of work varies through the year. A key challenge of this is working on multiple projects at a time.
The nature of the work undertaken is public facing and of a sensitive nature. The post holder will need to demonstrate a professional and commercial outlook.
Working within a regulated framework
Working to tight, and immoveable, deadlines
Attention to detail
Attention to detail even with repetitive tasks
Flexibility of working patterns during peak periods
Reacting positively to change
Adapting to the challenges created by the introduction of new qualifications or working methods
Adapting to multiple/ different IT systems
Supporting various stakeholders from different teams
Influencing and working closely with colleagues
Restrictions on annual leave during peak periods
Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
Education, Qualifications & Training
- Educated to GCSE level minimum of English and Mathematics or equivalent
- Intermediate skills in MS Excel (or equivalent spreadsheet)
Individual Core Competencies
Provides a customer focused service
Communicate with influence
Work with others to achieve goals
Deliver goals in a changing environment
Take a creative and innovative approach to work
Maximises potential in self and others
Inspires and fosters team commitment, spirit, pride, and trust
Facilitates cooperation and motivates team members to accomplish group goals
Makes effective and timely decisions, even when data are limited or solutions produce unpleasant consequences
Perceives the impact and implications of decisions
Identifies and analyses problems
Make recommendations for alternate solutions
Ability to work in a team
Working in an office environment
Previous experience and knowledge of working within an awarding body
Personal Style and Behaviour
The Department is an integral part of Qualifications Processing. The post holder must demonstrate an ethos of strong management, leadership, and teamwork across functions and an ability to deal with pressured and complex situations, including the ability to prioritise, delegate and manage multiple work streams simultaneously
Primary Location : GB-GB-Rotherham
Work Locations :
Hellaby Bus Park, Lowton HouseLowton Way
Job : General Business Operations
Organization : Core
Employee Status : Regular Employee
Job Type : Standard
Job Level : Entry Level
Shift : Day Job
Travel : No
Job Posting : Jul 20, 2021
Job Unposting : Aug 3, 2021
Schedule: : Full-time Regular
Req ID: 2110013