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Pearson Training & Events Coordinator in Rotherham, United Kingdom

Training & Events Coordinator - ( 2110013 )

Description

About Pearson

We are the world’s learning company with more than 20,000 employees where we serve people in the community (nearly 200 countries). We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalised learning at scale. We believe that wherever learning flourishes so do people. At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From shaping lessons of the future, to taking assessment of learning online, we are always re-examining the way people teach, tutor and learn best. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology—and each other to surpass these boundaries—we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

At Pearson, we believe in the power of difference. Harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world. That’s why we’re committed to ensuring that diversity and inclusion are embedded into everything we do. We foster a work environment that’s inclusive and diverse and where our people can be themselves so we can reflect the customers and learners we serve.

We are the UK's largest awarding body. We offer academic and vocational qualifications that are globally recognised and benchmarked, with educational excellence rooted in names like Edexcel, BTEC, EDI and LCCI.

Pearson is regularly featured on the Forbes list of Best Employers and we are recognised in the Best Employers for Diversity 2019 awards. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO)

About the team

The Qualifications Processing directorate consists of several areas, which work together to deliver General and Vocational Qualification operations throughout the year. This operation supports the delivery of accurate results to every candidate in each examination session. Results Resolution and Training from Pearson is a customer focused team responsible for the delivery of over 6 million examination results per annum and plan and organise over 10,000 training events for Teachers and Assessment Associates per year

Key Accountabilities

  • To manage the scheduling, resourcing and organisation of a suite of meetings & events whilst ensuring that training events are delivered on time and on budget

  • To liaise with suppliers and venue booking agencies ensuring we are achieving the best location and rates for training events

  • To ensure that events are managed/supported by staff that are trained & competent

  • To support innovation and change to improve the processes and add quality to the outcomes

  • To ensure MI is maintained and updated regularly

  • To make best use is made of support staff and Pearson Associates resources to support the online standardisation events

  • To ensure that training attendance targets are met in accordance to forecasted demands by proactively contacting delegates to confirm attendance

  • To answer customer queries within SLAs

  • Liaising with relevant stakeholders to ensure that operational protocols are adhered to

  • To maintain MI to ensure visibility throughout life cycle of events

Key Challenges

It will be necessary for the post holder to quickly assimilate information on several distinct qualification suites, and to understand the differences in the management and delivery of these.

The department is based in South Yorkshire, but many of our key stakeholders are based in the London office. Clear, effective communication channels are essential to the success of the department.

In order to keep up with the customer and business demands, the processes are rapidly changing within operations.

Due to the nature of the examination process, the volume of work varies through the year. A key challenge of this is working on multiple projects at a time.

The nature of the work undertaken is public facing and of a sensitive nature. The post holder will need to demonstrate a professional and commercial outlook.

  • Working within a regulated framework

  • Working to tight, and immoveable, deadlines

  • Attention to detail

  • Attention to detail even with repetitive tasks

  • Flexibility of working patterns during peak periods

  • Reacting positively to change

  • Adapting to the challenges created by the introduction of new qualifications or working methods

  • Adapting to multiple/ different IT systems

  • Supporting various stakeholders from different teams

  • Influencing and working closely with colleagues

  • Restrictions on annual leave during peak periods

Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Qualifications

Education, Qualifications & Training

Essential

  • Educated to GCSE level minimum of English and Mathematics or equivalent

Desirable

  • Intermediate skills in MS Excel (or equivalent spreadsheet)

Individual Core Competencies

  • Provides a customer focused service

  • Communicate with influence

  • Work with others to achieve goals

  • Deliver goals in a changing environment

  • Take a creative and innovative approach to work

  • Maximises potential in self and others

Additional Competencies

  • Inspires and fosters team commitment, spirit, pride, and trust

  • Facilitates cooperation and motivates team members to accomplish group goals

  • Makes effective and timely decisions, even when data are limited or solutions produce unpleasant consequences

  • Perceives the impact and implications of decisions

  • Identifies and analyses problems

  • Make recommendations for alternate solutions

  • Previous Experience

Essential

  • Ability to work in a team

  • Working in an office environment

Desirable

  • Previous experience and knowledge of working within an awarding body

  • Personal Style and Behaviour

The Department is an integral part of Qualifications Processing. The post holder must demonstrate an ethos of strong management, leadership, and teamwork across functions and an ability to deal with pressured and complex situations, including the ability to prioritise, delegate and manage multiple work streams simultaneously

Primary Location : GB-GB-Rotherham

Work Locations :

GB-Rotherham-Hellaby Lowton

Hellaby Bus Park, Lowton HouseLowton Way

RotherhamS66 8SS

Job : General Business Operations

Organization : Core

Employee Status : Regular Employee

Job Type : Standard

Job Level : Entry Level

Shift : Day Job

Travel : No

Job Posting : Jul 20, 2021

Job Unposting : Aug 3, 2021

Schedule: : Full-time Regular

Req ID: 2110013

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