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Pearson Training Events Coordinator (apprentice) in Rotherham, United Kingdom

Training Events Coordinator (apprentice)

Description

We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment,powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.

Training from Pearson provides training for teachers in the UK and Internationally. Training is supplied face to face and online to support teachers and educators to help enable effective teaching and learning using Pearson products and services effectively and with confidence. This includes ‘product training’ and ‘pedagogical’ training delivered more independently of Pearson brands or products. Training from Pearson is a team providing business development, management and delivery services, from a pool of expert trainers and writers. This involves:

  • working with internal teams, existing customers and potential customers

  • managing (directly or through internal stakeholders) the delivery of high quality services for content and content production, logistics, venue booking, catering, travel and hotels, delegate booking and event management, delegate/customer communications, billing and revenue management and customer services

  • managing (directly or through internal stakeholders) the recruitment, development, deployment and payment of a pool of high quality trainers and writers

Position Description: To coordinate the delivery and/or production of materials for online and face to face events, from receipt of an initial query through to successful delivery on the day and post event evaluation. This role includes accountability for:

  • Ensuring adherence to any regulatory requirements

  • Working with internal colleagues where necessary to ensure that our training programme of events and packs is set up in accordance with regulatory requirements

  • Liaising with the contracting team to issue and confirm trainer/writer/vetter contracts

  • Processing payment requests for trainers/writers/vetters as required and issuing training/writing/vetting fees

  • Monitoring generic mailboxes and CRM, dealing with customer queries in a timely manner and within agreed SLAs

  • Building and maintaining positive working relationships with our pool of writers, vetters and trainers from beginning to completion of an event

  • Building and maintaining positive working relationships with internal colleagues to ensure successful delivery of an event

  • Working with your line manager to actively initiate new ideas for training courses and packs and process improvement

  • Effectively managing and communicating room, equipment, catering requirements as well as final delegate information and pack/material production with venues and trainers

  • Acting as the back-office point of communication on day of event

  • Maintaining accurate data within the Events Management System and/all TfP systems and spreadsheets to support visibility and accuracy of performance and data

  • Providing accurate and up to date management information as required by line manager and wider TfP

  • Monitoring deadlines/KPIs/SLAs of the entire process to ensure compliance and maintain service levels, escalating to line manager should tolerances be exceeded

  • Acting as a cross team resource, supporting other teams within the department, during peak periods, if required.

  • Working with our suppliers to ensure they adhere to their agreed performance levels and raising concerns with the appropriate management level depending on the severity of the issue.

  • Ensuring all processes are followed to maximise efficiency of timeliness and accuracy within the team.

  • Taking complete ownership and accountability for any events and packs assigned to you and working cross-team to ensure the event runs without issue.

  • Taking complete ownership and accountability for any queries or issues within the team and/or TfP as a group and ensuring resolution of issue through to completion.

  • Ensuring the volume of event cancellation and postponements are minimal, and not driven by issues caused by TfP.

  • Supporting new starters with on-the-job training as required. Training Coordinator Specific:

  • Coordinating the set-up and booking of training (both face to face and online) for individual centres in line with management instruction

  • Managing the event logistics (where applicable) for trainers travelling Internationally

  • Liaising with trainers and centres over training dates and requirements for each event

  • Coordinating/ensuring the booking of venues as required, prioritising suitable venues (through external suppliers as appropriate) to ensure that the most cost effective solutions are provided

  • Ensuring that delegates receive adequate and timely information about any changes to an event, especially if a cancellation or change of venue occurs

Skills/Qualifications:

  • High level of communication, organisation and the ability to effectively prioritise workload and administer a number of events at any given time

  • Excellent customer service, and the ability to co-ordinate and carry out activities with limited supervision. Good interpersonal skills are required to interact effectively with internal and external customers

  • Prepared to be flexible in their approach to supporting others to deliver

  • Prepared to be open to the need for the role to evolve to meet new deadlines and objectives as the business’ goals and targets change especially in how we provide training to different customers.

Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.

We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.

The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Qualifications

Essential

  • Educated in English and Maths level 2/ GCSE grades A-C or Levels 4-9 or equivalent.

Desirable

  • Certificate in Programme and Project Support or equivalent and/or Events Management Qualification Previous Experience Essential

  • Demonstration either through work experience, summer placements or previous employment a good working knowledge of project delivery

  • Excellent experience of working alongside people of different levels and background

  • Excellent customer service skills Desirable

  • Knowledge of end-to-end production of training events, face to face and online

  • Some experience of working in the education sector IT Literacy Essential

  • Experience of using Microsoft Office packages in particular Microsoft Excel at intermediate level. Ability to learn new software quickly Desirable

  • Advanced Excel, experience of management information reporting and events management systems Previous experience of online delivery system

Primary Location: GB-GB-Rotherham

Work Locations: GB-Rotherham-Hellaby Lowton Hellaby Bus Park, Lowton House Lowton Way Rotherham S66 8SS

Job: Production/Operations

Organization: Core

Employee Status: Regular Employee

Job Type: Apprenticeship

Shift: Day Job

Job Posting: Nov 28, 2019

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1915617

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

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