Business Area Overview:

The Qualifications Processing directorate consists of several areas, which work together to deliver General and Vocational Qualification operations throughout the year. This operation supports the delivery of accurate results to every candidate in each examination session. Results Resolution and Training from Pearson is a customer focused team responsible for the delivery of over 6 million examination results per annum and plan and organise over 10,000 training events for Teachers and Assessment Associates per year

Key Accountabilities

• To manage the scheduling, resourcing and organisation of a suite of meetings & events whilst ensuring that training events are delivered on time and on budget

• To liaise with suppliers and venue booking agencies ensuring we are achieving the best location and rates for training events

• To ensure that events are managed/supported by staff that are trained & competent

• To support innovation and change to improve the processes and add quality to the outcomes

• To ensure MI is maintained and updated regularly to ensure visibility throughout the life cycle of events

• To make best use of support staff and Pearson Associates resources to support the online standardisation events

• To ensure that training attendance targets are met in accordance to forecasted demands by proactively contacting delegates to confirm attendance

• To answer customer queries within SLAs, via email, chat and CRM

• Liaising with relevant stakeholders to ensure that operational protocols are adhered to

• To maintain and monitor the adherence of the payment schedule for Associates

• Ensuring all processes are followed to maximise efficiency of timelines and accuracy with the team

• Take ownership of a qualification and its processes, including monitoring SLAs, attendance of regularly operations meetings and training and supporting the team

Key Challenges

It will be necessary for the post holder to quickly assimilate information on several distinct qualification suites, and to understand the differences in the management and delivery of these.

The department is based in South Yorkshire, but many of our key stakeholders are based in the London office. Clear, effective communication channels are essential to the success of the department.

In order to keep up with the customer and business demands, the processes are rapidly changing within operations.

Due to the nature of the examination process, the volume of work varies through the year. A key challenge of this is working on multiple projects at a time.

The nature of the work undertaken is public facing and of a sensitive nature. The post holder will need to demonstrate a professional and commercial outlook.

• Working within a regulated framework

• Working to tight, and immoveable, deadlines

• Attention to detail even with repetitive tasks

• Flexibility of working patterns during peak periods

• Reacting positively to change

• Adapting to the challenges created by the introduction of new qualifications or working methods

• Adapting to mulitple/ different IT systems

• Supporting various stakeholders from different teams

• Influencing and working closely with colleagues

• Restrictions on annual leave during peak periods

Skills/Qualifications:

Individual Core Competencies

• Provides a customer focused service

• Communicate with influence

• Work with others to achieve goals

• Deliver goals in a changing environment

• Take a creative and innovative approach to work

• Maximises potential in self and others

Additional Competencies

• Inspires and fosters team commitment, spirit, pride, and trust

• Facilitates cooperation and motivates team members to accomplish group goals

• Makes effective and timely decisions, even when data islimited or solutions produce unpleasant consequences

• Perceives the impact and implications of decisions

• Identifies and analyses problems

• Make recommendations for alternate solutions

Education, Qualifications & Training

Essential

• Educated to GCSE level minimum of English and Mathematics or equivalent

Desirable

• Intermediate skills in MS Excel (or equivalent spreadsheet)

Previous Experience

Essential

• Ability to work in a team

• Working in an office environment

Desirable

• Previous experience and knowledge of working within an awarding body

Personal Style and Behaviour

The Department is an integral part of Qualifications Processing. The post holder must demonstrate an ethos of strong management, leadership, and teamwork across functions and an ability to deal with pressured and complex situations, including the ability to prioritise, delegate and manage multiple work streams simultaneously

Place of Work: Hellaby, Rotherham (United Kingdom)

Equal Employment Opportunity

Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.

We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.

The information you provide will stay confidential and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Your Benefits & Reward

We’ll expect a lot and we know you’ll do great work, so we give a lot back with some of the best benefits in the business! Along with learning, development and mentoring opportunities, our range of benefits can support the different needs of our diverse colleagues, and their families too. Joining our Pearson family can provide you with unlimited and truly global career progression options, and you can also look forward to exploring our impressive benefits, such as:

• Flexible options for work from home days.

• A starting holiday of 25 days plus UK public holidays, and you’ll earn 1 additional day’s holiday per year you work with us.

• Generous pension scheme where we match and double what you contribute.

• Maternity, paternity, and family care leave as well as flexible work policies.

• Shares and stock purchase options.

• Healthcare and dental plans, and an employee wellbeing assistance programme for you and your family to help balance work, family and personal life.

• Cycle to work program, gym membership concessions in selected office locations, along with retail and leisure discounts.

Our Recruitment Process

Please complete and submit your application as soon as possible and ensure that you attach your CV / Resume and apply directly on our Pearson Careers website only.

We are reviewing applications as they come in, therefore we encourage you to submit your application as soon as possible. Wishing you success with your application!

#LI-POST

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com. Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here:  http://www.pearson.com/careers/diversity-and-inclusion.html

Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.

We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.

The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: PRODUCTION/OPERATIONS

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Req ID: 9682