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Pearson Team Manager in Rotherham, United Kingdom

Team Manager - ( 2108361 )


About Pearson

We are the world’s learning company with more than 20,000 employees where we serve people in the community (nearly 200 countries). We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalised learning at scale. We believe that wherever learning flourishes so do people. At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From shaping lessons of the future, to taking assessment of learning online, we are always re-examining the way people teach, tutor and learn best. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology—and each other to surpass these boundaries—we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

At Pearson, we believe in the power of difference. Harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world. That’s why we’re committed to ensuring that diversity and inclusion are embedded into everything we do. We foster a work environment that’s inclusive and diverse and where our people can be themselves so we can reflect the customers and learners we serve.

Pearson is regularly featured on the Forbes list of Best Employers and we are recognised in the Best Employers for Diversity 2019 awards. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO)

About the team

The Qualifications Processing directorate consists of several areas, which work together to deliver General and Vocational Qualification operations throughout the year. This operation supports the delivery of accurate results to every candidate in each examination session. Digital Processing is a customer focused team responsible for the digitisation of circa 6 million

Examination scrips per annum. This includes A-Level, GCSE, BTEC, and Functional Skills scripts to students in UK and International centres. It is also responsible for the delivery of approximately 500,000 non digital examinations to our marking community. Lastly, the team are accountable for the processing of scripts during the Post Results period.

About the role

The Team Manager role sits within the Digital Processing team working across all functions to deliver the processes detailed above. Further collaborative working with other internal teams based in Hellaby and other UK offices is expected. The successful applicant would be primarily responsible for managing a small permanent team supported by temporary labour to deliver specific projects related to the examination process. There is an expectation that the Manager would support other processes withing the department, and other teams across the Qualifications Processing function.

Reporting directly to the Digital Processing Manager, you will be responsible for managing various sized teams including seasonal staff, ensuring production and quality targets are met with a focus on continuous improvement. You will be managing a small team of Processing Leaders, supporting their learning & development, managing time & attendance, and behaviours. Normal working hours will be 7.5 between 8am and 6pm as agreed with the Digital Processing Manager. During peak periods (May to June) working hours could be up to 13 over a 24 hour period, and may include weekend working. Outside of peak periods there may be a requirement to undertake a hands on role with colleagues. There will be opportunities to support other areas of the business utilising your skills and knowledge.

Key Accountabilities

  • To provide a customer focused service, ensuring both written and verbal communication is clear and concise, and that all communicated information is accurate

  • To develop and maintain a professional relationship with internal and external customers

  • To interpret management information and make informed decisions from it, and escalate as appropriate

  • To utilise management information to support individuals and the team in delivering performance to required service levels

  • Working collaboratively to achieve optimum processing efficiencies across the department that ensures all SLA’s are met

  • Managing and leading others

  • Ensuring all work instructions, training documentation and process maps accurately reflect the process undertaken

  • Regularley review processes, work metrics and management information to implement an ethos and achieve continuous improvement

  • Ensure a safe working environment

  • To ensure that a clear desk policy is operated within the department

  • To undertake other projects as required by the Digital Processing Manager, that may include working within other teams

  • Ensure adherence to the Code of Practice and Pearson procedures at all times

  • Participate in regular team communication to review progress

Key Tasks

  • Manage the team effectively to deliver to SLA's

  • Develop your team

  • Continually improve our processes, reducing costs and improving quality

  • Communicate effectively with internal and external customers; both verbally and written

  • Participate in all team meetings, and occasionally lead them

  • Escalate when appropriate

Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.




  • Individual Core Competencies_

  • Provides a customer focused service

  • Communicate with influence

  • Work with others to achieve goals

  • Deliver goals in a changing environment

  • Take a creative and innovative approach to work

  • Maximise potential in self and others


  • Additional Competencies_

  • Inspires and fosters team commitment, spirit, pride, and trust

  • Facilitates cooperation and motivates team members to accomplish group goals

  • Makes effective and timely decisions, even when data are limited or solutions produce unpleasant consequences

  • Perceives the impact and implications of decisions

  • Identifies and analyses problems

  • Make recommendations for alternate solutions Education, Qualifications & Training Essential.

  • 5 GCSEs A

    • C or 9 – 4 to include English and Mathematics
  • Proficient in the use of the Microsoft Office suite

  • Can demonstrate ability to quickly learn multiple software packages


  • Desirable_

  • Familiarity with more complex functions of MS Excel to manipulate data

  • Experience of other software packages used in production/processing environments

Previous Experience

  • An experienced number of years in a Team Manager role withing a manufacturing/processing environment

  • Experience of leading/managing processes

  • Leading large teams

  • Organising own workload to manage multiple high priority tasks

  • Working to tight deadlines

Personal Style and Behaviour

The Digital Processing Team is an integral part of the Hellaby Operations Function. The success of the Hellaby team is manifest through the development and implementation of world class approaches to processing, leading its people, customer service, communication and continuous improvement. The successful applicant must demonstrate an ethos of strong leadership skills, is adaptable to change, can work collaboratively within own functions and the wider business and an ability to deal with pressurised and complex situations.

Application details: To apply to the role, please submit an updated CV and cover letter.

We will be reviewing applications and scheduling interviews regularly, so we encourage applications to be submitted as soon as possible.

Primary Location : GB-GB-Rotherham

Work Locations :

GB-Rotherham-Hellaby Fretwell

Hellaby Bus Park, Unit 6Fretwell Road

RotherhamS66 8HN

Job : Production/Operations

Organization : Core

Employee Status : Regular Employee

Job Type : Standard

Job Level : Manager

Shift : Day Job

Travel : No

Job Posting : Jul 22, 2021

Job Unposting : Aug 13, 2021

Schedule: : Full-time Regular

Req ID: 2108361