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Pearson Processing Assistant in Rotherham, United Kingdom

We are the world’s learning company with more than 22,500 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people. We’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

At Pearson, we believe in the power of difference. Harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world. That’s why we’re committed to ensuring that diversity and inclusion are embedded into everything we do. We foster a work environment that’s inclusive and diverse — and where our people can be themselves — so we can reflect the customers and learners we serve.

Pearson is delighted to be committed to the Race Charter, and to be confirmed by Stonewall in the Top 100 Employers LGBTQ+ employers in the UK. We are a Disability Confident committed employer and were recognised in the Best Employers for Diversity 2019 awards. We are featured on The Forbes list of Best D&I Employers and are a Working Mums Top Employer and Age Positive employer. Pearson is listed on both the London and New York Stock Exchanges (UK: PSON; NYSE: PSO). We are proud to offer an exceptional and supportive environment to develop your professional career!

Your Opportunity

  • A full-time permanent role working 37.5 hours per week

  • You will join our On-Demand Processing team which is part of the Qualification Processing Department. The department consists of several areas which work together to deliver General Qualifications, Vocational Qualification and On-demand Qualifications.

  • The On-Demand Processing team are responsible for various processes, including the result resolution and closedown of results for paper based and onscreen tests, candidate malpractice, quality standards processes, and mark capture for series-based qualifications.

  • You will be required to support all processing activities within the team as priorities dictate.

Your primary responsibilities

  • Processing of paper-based examination material from receipt to result

  • Monitoring onscreen examinations and tests to ensure result issued

  • Contacting centres, examiners, internal teams to ensure results are issued to Service Level Agreements (SLA) via telephone, email and video conferencing

  • Data input activity from marked scripts

  • Effectively communicate and escalate key issues, or threats to SLA

  • On occasion assist with Quality Standards administration activities and reviewing candidate malpractice cases in line with JCQ guidelines

  • During peak processing periods lead a team of seasonal staff in line with Pearson’s policy, procedures, and values

  • Work in other areas of the business as required

Key Challenges

  • Working towards tight and immovable deadlines

  • The role requires attention to details even with tasks that may be repetitive

  • Flexibility of working patterns during peak periods

  • Ability to adapt to multiple/various IT systems

  • Supporting various stakeholders from different teams

  • Potential restrictions on annual leave during peak periods

Our Successful Candidate

You will be customer service focused with ability to communicate with influence and work with others to achieve goals. You will deliver goals in a changing environment and take a creative and innovative approach to work while maximising potential for yourself and others.

Additional Competencies

  • Attention to detail: Able to work accurately and have excellent attention to detail

  • Methodical approach: Ability to concentrate and focus on meeting deadlines and objectives.

  • Communication skills: Ability to comprehend and provide clear updates to colleagues and external customers.

  • Teamwork skills: Ability to work positively with other members of the team.

  • Analytical skills: seek to understand the bigger picture and the impact of up and downstream activities.

Previous Experience and Qualifications

Essentials

  • Computer / keyboard experience.

  • General office experience.

  • Working to set processes/work instructions

  • MS Word and MS Excel (both to intermediate level) and MS Outlook

  • Educated to GCSE level minimum of English and Mathematics (grade C/4 or above) or equivalent

Desirable

  • Communication skills from working with external / internal customers

  • Previous experience and knowledge of working within an awarding body

Your Reward & Benefits

We’ll expect a lot and we know you’ll do great work, so we give a lot back with some of the best benefits in the business. We know that one size doesn’t fit all, so our workplace programmes meet the different needs of our diverse teams and their families too. There is a range of options, too many to list here, but when you join our Pearson family you can look forward to:

  • A starting holiday of 25 days plus UK public holidays and you’ll earn 1 additional day’s holiday per year you work with us.

  • Generous pension scheme where we match and double what you contribute.

  • Maternity, paternity, and family care leave as well as flexible work policies.

  • Stock/share purchase options.

  • Healthcare and dental plans, and an employee wellbeing assistance programme for you and your family to help balance work, family and personal life.

  • Cycle to work program, gym membership concessions in selected office locations, along with retail and leisure discounts.

If we sound like a good match for you, or maybe for a friend, we’d love to receive your application, please include both a CV and a cover letter.

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com. Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here: 

http://www.pearson.com/careers/diversity-and-inclusion.html

Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.

We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.

The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: PRODUCTION/OPERATIONS

Organization: Core

Schedule: FULL_TIME

Req ID: 1424

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