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Pearson Associate Relations and Development Advisor in Rotherham, United Kingdom

Associate Relations and Development Advisor - ( 2109824 )

Description

About Pearson

We are the world’s learning company with more than 20,000 employees where we serve people in the community (nearly 200 countries). We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalised learning at scale. We believe that wherever learning flourishes so do people. At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From shaping lessons of the future, to taking assessment of learning online, we are always re-examining the way people teach, tutor and learn best. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology—and each other to surpass these boundaries—we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

At Pearson, we believe in the power of difference. Harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world. That’s why we’re committed to ensuring that diversity and inclusion are embedded into everything we do. We foster a work environment that’s inclusive and diverse and where our people can be themselves so we can reflect the customers and learners we serve.

Pearson is regularly featured on the Forbes list of Best Employers and we are recognised in the Best Employers for Diversity 2019 awards. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO)

Pearson have an exciting opportunity for an enthusiastic and innovative individual to join the Associate Relations and Development team in our Hellaby office.

The Associate Relations and Development team act in an HR capacity for our contractor community, internally referred to as Associates. The role is extremely varied as the team has remit over all aspects of the contractor lifecycle.

About the role

The Relations Adviser will act as a point of contact/advice/guidance for all areas of the business with respect to Associate related queries and concerns and manage and facilitate a number of Associate related projects depending on how those projects are distributed within the new team. The Adviser may also assume some limited line management responsibility when working with more junior members of the team.

Key Accountabilities:

The Adviser will take some of the responsibilities detailed below depending on how tasks and projects are distributed in the new team.

Communication

  • Managing the production and distribution of mass communications to the Associate community through a number of different routes including the Associate newsletter, the Associate COVID 19 bulletin and bespoke communications. This will involve advising on all aspects of communications including wording, timing and content

  • Responding to general queries from the Associates

  • Maintaining register of AA queries and databank of electronic FAQs

Development

  • Working closely with relevant stakeholders to managing the design and delivery of Associate development events

  • Managing and being the main point of contact for the learning platform Associate U. This will involve liaison with the third-party developer of the platform, managing and commissioning of new learning content, advising and supporting internal teams on the development of existing and new learning content

  • Managing a number of Associate related projects including the Senior Associate Development Programme, the EQA programme and any other programme which falls under the teams remit

  • Monitoring evaluation information

  • Advising teams on performance management concerns

  • Facilitating performance management conversations with Associates

  • Leading on and investigating performance management concerns

Relations

  • Managing and investigating escalated Associate complaints

  • Managing the Associate monitoring appeal process

  • Managing and investigating conflict of interest concerns

  • Managing Associate events or campaigns as necessary (Focus groups/ Roadshow)

  • Taking part in cross-departmental Customer Service initiatives development and retention of Associates.

  • Maintain appropriate records of activities

  • Maintain tracking documentation and other records as required for statistical purposes

  • To undertake additional responsibilities as and when required and to assist with peak activity within the wider team including the management of small projects

Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Qualifications

The Person

The successful applicant will be responsible for:

  • Providing a customer focused service

  • Communicating with Influence

  • Working with others to achieve goals

  • Delivering goals in a changing environment

  • Taking a creative and innovative approach to work

  • Maximising potential in self and others

Additional skills & attributes:

  • Excellent written communication skills. (Essential)

  • Strong presentation skills. (Essential)

  • Experience of employee relations issues. (Desirable)

  • Experience in a customer facing role or HR role dealing with complex issues and responding within an agreed timescale (Desirable)

  • Intermediate level Word, Excel, PowerPoint (Essential)

  • Self-motivated and proactive individual (Essential)

  • Ability to multitask and prioritize a number of projects (Essential)

  • Team player (Essential)

  • Good interpersonal skills and confidence in dealing with members of staff at all levels within the company (Essential)

Working Pattern

Standard 37.5 hours a week, office hours, Monday - Friday but will be required to be flexible during busy periods including the possibility of working at weekends occasionally. Overtime may be paid or offered as time off in lieu.

What can we offer you

Here at Pearson we also offer a great package and a fantastic range of benefits that you would expect to receive in a global organisation. Including 25 Days annual leave, this increases by 1 each year up to 30 days with the option to buy and sell up to 5 days per year on top of this. Pearson’s other benefits also include a fantastic Pension plan, private medical insurance, private dental care, season ticket loan, eye tests, cycle to work scheme, volunteering days, discounted products and services from leading companies and much more.

Diversity and Equality

At Pearson, we believe in the power of difference. Harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world. That’s why we’re committed to ensuring that diversity and inclusion are embedded into everything we do. We foster a work environment that’s inclusive and diverse — and where our people can be themselves — so we can reflect the customers and learners we serve.

Pearson is delighted to be committed to the Race Charter, and to be confirmed by Stonewall to be in the Top 100 Employers LGBTQ employers in the UK.

We are a Disability Confident committed employer and were recognised in the Best Employers for Diversity 2019 awards, and featured on The Forbes list of Best D&I Employers, and are a Working Mums Top Employer and Age Positive employer.

We combine world-class educational content and assessment,powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.

Primary Location : GB-GB-Rotherham

Work Locations :

GB-Rotherham-Hellaby Fretwell

Hellaby Bus Park, Unit 6Fretwell Road

RotherhamS66 8HN

Job : Human Resources

Organization : Core

Employee Status : Regular Employee

Job Type : Standard

Job Level : Entry Level

Shift : Day Job

Travel : No

Job Posting : Jul 20, 2021

Job Unposting : Aug 3, 2021

Schedule: : Full-time Regular

Req ID: 2109824

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