Pearson Training Administrator in Raleigh, North Carolina
With operations and offices in the Americas, Europe, Asia and Australia, Pearson Clinical Assessments is the leading global provider of assessment instruments used by clinicians, educators, and mental health professionals.
Pearson Clinical Assessments’ training organization operates globally, and services our customers’ needs for product training, professional development, and continuing education.
The Training Administrator will play a key role in the scheduling of training offerings. This position requires outstanding planning and organizational skills, as well as time leadership and effective communication. The Training Administrator is central “command unit” for scheduling and keeping planned trainings up to date. The Training Administrator will be part of a creative and growing team of highly skilled professionals who are enthusiastic about working with each other and our customers.
Overall Functions and Responsibilities
Manage scheduling tasks from start to finish (e.g., confirm trainer availability, send training confirmations to CX and Sales)
Develop and maintain a working knowledge of the complex needs of various training offerings
Liaise and coordinate training events with multiple parties, internal and external
Maintain the integrity of customers’ and trainers’ scheduling records
Resolve scheduling conflicts as they occur in alignment with company policies
Maintain excellent records
Keep training calendars up to date
Prepare monthly training reports for leadership
Recognize training revenue using Oracle
Create and manage training Service Agreements
Work across multiple teams
Qualifications - Required
High school diploma or equivalent
Experience using Oracle databases
Demonstrated ability to work across many teams
Excellent organization and communication skills
Ability to work remotely from a home office setting
Qualifications – Preferred
Knowledge of clinical assessment terminology
3+ years’ experience managing schedules or events
Bachelor’s degree or commensurate experience
As required by the Colorado Equal Pay Transparency Act, Pearson provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $18.70 - $25.00. This position is eligible to participate in an annual incentive program, and information on benefits offered is here.
Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.
Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.
To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here: http://www.pearson.com/careers/diversity-and-inclusion.html
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment is decided based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.
Job: CUSTOMER SERVICE
Organization: Assessment & Qualifications
Req ID: 4923