Pearson Customer Service Operations Support Assistant in Poznan, Poland

Customer Service Operations Support Assistant

Description

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better.

Qualifications

Our expectations:

  • Fluent English

  • Skilled at Ms Office

  • Experience in Customer Service or willingness to develop in this area

  • Readiness and motivation to develop your competences

  • Analytical Skills

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Responsibilities:

  • Collaboration with teams across Pearson on various projects

  • Testing digital products and solutions

  • Managing the incoming volume of incidents

  • Adherence to prevailing operational and quality standards

  • Collaboration on developing and maintaining tools supporting customer care

  • Professional development

Primary Location: PL-PL-Poznan

Work Locations: PL-Poznan-77 Dabrowskiego Dąbrowskiego 77 Poznan 60-529

Job: Customer Service

Organization: Global Product

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Jan 10, 2019

Job Unposting: Ongoing

Schedule: Full-time Temporary

Req ID: 1816292

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.