Pearson Associate Program Manager in Phoenix, Arizona
Associate Program Manage
Summary of Position:
The Associate Program Manager supports School Assessment in the successful delivery and fulfillment of assigned program(s). In this role you will need to be self-motivated, diligent, and able to meet business and project demands within a dynamic and fast-paced environment. You may be responsible either for multiple projects or for one larger project within a program, which often requires multiple resources and functional integration. You should be familiar with project or program objectives, as well as the role and function of each team member to effectively manage the activities of the Program Delivery Team. You will spend considerable time communicating with the customer and other stakeholders (vendors, cross-functional teams, subcontractors) involved in the delivery of assigned projects or programs while also meeting the cost, quality, and schedule expectations to achieve outstanding customer satisfaction. A successful Associate Program Manager will anticipate opportunities and issues proactively as well as manage scope using project management applications and tools. Finally, you should enjoy working with a diverse team of dedicated and passionate professionals.
Location : US-Remote
Bachelor’s Degree required or commensurate experience. Master’s Degree preferred.
PMP certification preferred or demonstrate an understanding and application of Project Management Institute (PMI) principles
People management experience in the areas of leadership, mentoring, professional development, performance management, and team/relationship building with employees at all levels highly desired
Significant experience with customer service, program/project management, and business development preferred
Previous experience managing finances highly desired
Demonstrate ability to manage multiple, conflicting priorities
Effective verbal/written communication skills, strong listening, negotiation and facilitation skills and the ability to develop and deliver presentations
Advanced knowledge of Microsoft Office applications, including Word, Outlook, Excel, Visio, PowerPoint, as well as awareness of scheduling tools
Some travel required
Duties and Responsibilities:
Customer Relationship Management
Establish and maintain positive and productive relationships with internal resources and external customers. Be responsive and timely in responding to questions, concerns and requests
Serve as primary customer contact and responsible for outstanding customer satisfaction. Use customer engagement model to bring experts to the table.
Regularly engage customer to understand their assessment program vision or needs and identify ways Pearson can support their success
Direct the Program Delivery Team for completion of the project management plan, requirements documentation, risk management plan, project schedule, communication plan, staffing plan, procurement plan and other documentation required to effectively manage program deliverables
Report to leadership regarding the health of your program/project.
Assign individual responsibilities of core team. Provide leadership, including the ability to manage, train, develop and motivate team members
Interface and lead cross-functional teams, along with Contract Management, when dealing with escalated issues and critical program-related events
Oversight of schedule development to ensure timely completion and final delivery of the contracted solution
Obtain costs and developing pricing estimates for scope changes using accepted Pearson practices
Prepare and present internal and external reports on program status, risks and other program related issues
Promote the development of project metrics and analyze metrics to monitor project performance
Develop and implement process improvement initiatives in order to promote quality and cost reduction
Perform other duties as assigned
Work with Contract Management Portfolio Directors on staffing decisions and resource planning
Identify and negotiate business growth opportunities and scope increases for assigned program(s)
Assist with new business opportunities as directed by Portfolio Director. This might include writing/reviewing proposal text, collecting costs, etc.
Manage program financials to meet revenue/margin plan, explaining trends and differences from original plan
Report on financial status and accurately estimate/forecast program activities and budgets, and control costs while maintaining quality
Create and manage strategic program plan and include tactical plans to drive strategy
Colorado-based and Remote Roles, AIP eligible: As required by the Colorado Equal Pay Transparency Act, Pearson provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $80,000 - $100,000. This position is eligible to participate in an annual incentive program, and information on benefits offered is here.. https://pearsonbenefitsus.com/
Please submit a cover letter and resume when completing your application
Job: PROJECT/PROGRAMME MANAGEMENT
Organization: Assessment & Qualifications
Req ID: 5446