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Pearson Test Administrator in Perth, Australia

Test Administrator

Description

PEARSON JOB DESCRIPTION

JOB TITLE: Test Administrator

LOCATION: Australia

DEPARTMENT: PPC Operations

REPORTS TO (Title): Test Center Manager

Description - Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world.

Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Test Administrator/ Invigilator to join our team based in Australia.

Please note that this is a temporary position that will go through the end of October 2021.

Starting pay is $ 30.49 per hour

Summary: The Test Administrator is responsible for administrating all aspects of the testing operations in assigned test center of Pearson Professional Centers by providing high quality on-site service in accordance with strict operational policies and procedures of the examination processes. Open to work in flexible hours between Monday to Sunday (weekend working).

CORE COMPETENCIES

  • Detail Oriented

  • Communication Skills

  • Problem Solving

  • Organizing Skills

  • Customer Focus

  • Ethics and Value

SCOPE AND IMPACT OF JOB

Working on site with other Test Administrators, the Test Administrator serves candidates directly with appropriate implementing of operational policies and examination procedures.

REQUIRED KNOWLEDGE AND EXPERIENCE

Education and Experience:

  • One year customer service experience required

  • Exposure in a testing environment strongly preferred

  • Experience with Microsoft Office and Windows applications required

Skills, Knowledge and Abilities:

  • Customer service skills required

  • Strong written and oral communication skills

  • Ability to communication both technical and functional

  • Ability to work independently

  • Effective time management skills

  • Ability to handle a reasonable amount of stress

  • Strong attention to detail

  • Problem solving skills

  • Alertness and courage

  • Ethics and trust

  • Knowledge in operating a computer, fax, and other office equipment

Other (license/certification):

  • Annual Pearson Professional Centers certification for Test Administrator required

  • Must pass re-certification annually

PRIMARY RESPONSIBILITIES

  1. Operational Administration
  • Assure equipment is operational and test stations are free of extraneous materials

  • Review transmissions logs (uploading of current day’s test results & daily downloading of

examinations and site schedule) from software that automatically connects to hub system

periodically

  • Communicate and work with VSS technical support to investigate and fix technical issues

  • Test Center cleaning if applicable

  1. Customer Service
  • Review test roster and prepare accordingly for candidates including special

accommodation preparation

  • Check in candidates and verify identifications

  • Explain the test process briefly

  • Help candidates to place all personal belongings in a personal locker

  • Escort examinee to assigned test station

  • Help the examinee begin the tutorial/test

  • Answer any questions before the timed portion of the test begins

  • Monitor examinees

  • Record and report all problems or discrepancies in a timely and efficient manner that

arise in connection with an exam, a candidate or the testing center itself

  • Print the test results after the candidate completes the test
  1. Quality Assurance and Continuous Improvement
  • Ensure the adherence to the Pearson Professional Center quality and security measures

  • Recognize and identify potential areas where existing policies and procedures require

change or where new ones need to be developed and shared

WORK ENVIRONMENT AND CONDITIONS

Physical requirements:

  • Be comfortable to work in a quiet testing environment

  • Be flexible in work hours

Qualifications

Qualifications

● High school diploma or equivalent is required

● Minimum of 1 year customer service experience is preferred

● Experience proctoring or invigilating exams is highly preferred

● Must be flexible in work hours and days

● Beginner to intermediate experience in Microsoft Office (Word, Excel and Outlook)

● Must be able to sit for long periods of time and also escort candidates to and from testing room. Must be able to bend, stoop and lift up to 20 lbs with reasonable accommodation.

● Must be comfortable in a quiet testing environment, hear soft voices and see details from a distance.

Primary Location: AU-WA-Perth

Work Locations: AU-Perth-1 William 1 William Street Ground Floor Perth 6000

Job: Testing Center

Organization: Assessments VUE

Employee Status: Casual/Seasonal

Job Type: Standard

Shift: Evening Job

Job Posting: Jan 4, 2021

Job Unposting: Ongoing

Schedule: Part-time Temporary

Req ID: 2012464

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

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