Job Information
Pearson Test Administrator in Perth, Australia
Test Administrator
Description
PEARSON JOB DESCRIPTION
JOB TITLE: Test Administrator
LOCATION: Australia
DEPARTMENT: PPC Operations
REPORTS TO (Title): Test Center Manager
Description - Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world.
Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Test Administrator/ Invigilator to join our team based in Australia.
Please note that this is a temporary position that will go through the end of October 2021.
Starting pay is $ 30.49 per hour
Summary: The Test Administrator is responsible for administrating all aspects of the testing operations in assigned test center of Pearson Professional Centers by providing high quality on-site service in accordance with strict operational policies and procedures of the examination processes. Open to work in flexible hours between Monday to Sunday (weekend working).
CORE COMPETENCIES
Detail Oriented
Communication Skills
Problem Solving
Organizing Skills
Customer Focus
Ethics and Value
SCOPE AND IMPACT OF JOB
Working on site with other Test Administrators, the Test Administrator serves candidates directly with appropriate implementing of operational policies and examination procedures.
REQUIRED KNOWLEDGE AND EXPERIENCE
Education and Experience:
One year customer service experience required
Exposure in a testing environment strongly preferred
Experience with Microsoft Office and Windows applications required
Skills, Knowledge and Abilities:
Customer service skills required
Strong written and oral communication skills
Ability to communication both technical and functional
Ability to work independently
Effective time management skills
Ability to handle a reasonable amount of stress
Strong attention to detail
Problem solving skills
Alertness and courage
Ethics and trust
Knowledge in operating a computer, fax, and other office equipment
Other (license/certification):
Annual Pearson Professional Centers certification for Test Administrator required
Must pass re-certification annually
PRIMARY RESPONSIBILITIES
- Operational Administration
Assure equipment is operational and test stations are free of extraneous materials
Review transmissions logs (uploading of current day’s test results & daily downloading of
examinations and site schedule) from software that automatically connects to hub system
periodically
Communicate and work with VSS technical support to investigate and fix technical issues
Test Center cleaning if applicable
- Customer Service
- Review test roster and prepare accordingly for candidates including special
accommodation preparation
Check in candidates and verify identifications
Explain the test process briefly
Help candidates to place all personal belongings in a personal locker
Escort examinee to assigned test station
Help the examinee begin the tutorial/test
Answer any questions before the timed portion of the test begins
Monitor examinees
Record and report all problems or discrepancies in a timely and efficient manner that
arise in connection with an exam, a candidate or the testing center itself
- Print the test results after the candidate completes the test
- Quality Assurance and Continuous Improvement
Ensure the adherence to the Pearson Professional Center quality and security measures
Recognize and identify potential areas where existing policies and procedures require
change or where new ones need to be developed and shared
WORK ENVIRONMENT AND CONDITIONS
Physical requirements:
Be comfortable to work in a quiet testing environment
Be flexible in work hours
Qualifications
Qualifications
● High school diploma or equivalent is required
● Minimum of 1 year customer service experience is preferred
● Experience proctoring or invigilating exams is highly preferred
● Must be flexible in work hours and days
● Beginner to intermediate experience in Microsoft Office (Word, Excel and Outlook)
● Must be able to sit for long periods of time and also escort candidates to and from testing room. Must be able to bend, stoop and lift up to 20 lbs with reasonable accommodation.
● Must be comfortable in a quiet testing environment, hear soft voices and see details from a distance.
Primary Location: AU-WA-Perth
Work Locations: AU-Perth-1 William 1 William Street Ground Floor Perth 6000
Job: Testing Center
Organization: Assessments VUE
Employee Status: Casual/Seasonal
Job Type: Standard
Shift: Evening Job
Job Posting: Jan 4, 2021
Job Unposting: Ongoing
Schedule: Part-time Temporary
Req ID: 2012464
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.