Pearson Customer Success Consultant in Oxford, United Kingdom
We are the world’s learning company with more than 22,500 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people. We’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
At Pearson, we believe in the power of difference. Harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world. That’s why we’re committed to ensuring that diversity and inclusion are embedded into everything we do. We foster a work environment that’s inclusive and diverse — and where our people can be themselves — so we can reflect the customers and learners we serve.
A permanent role that fits around school term-time (195 days per year) working 37.5 hours per week
You will be part of the high performing, internal account management team maximising opportunities to ensure schools have a positive experience when using our digital services and building a strong and trusting relationship with us.
We work with key decision-makers, including headteachers, subject leaders/coordinators to help them get the best out of our services, and to keep them enthusiastically using those services year after year. We want to understand their challenges and articulate the ongoing value of our products and services supporting them to raise children’s attainment.
A day in the life of a Customer Success Consultant
Planning your strategy for targeting schools - working with data provided and CRM to identify opportunities to ensure we retain a loyal customer base;
Managing your time effectively to keep in close touch with your schools;
Contacting key decision makers, discussing needs, proposing solutions and quotations maximising the customers’ use of our products so they renew each year;
Proactively identifying opportunities to increase the impact of Pearson’s services, from a combination of outbound and inbound calls;
Confidently using technology – to deliver remote meetings through desktop sharing;
Continually updating your knowledge of curriculum and our products and services to ensure you present the best proposition for the customer.
Our Successful Candidate
Our ideal candidate is someone who has genuine interest working in the Education sector. You are someone have had experience working successfully in a sales/target driven environment. This could include telesales, retail sales or any role where you are working towards sales targets. You will also have excellent organisational skills and the ability to assimilate and deliver new information to a range of key decisions makers.
Your Benefits & Reward
We’ll expect a lot and we know you’ll do great work, so we give a lot back with some of the best benefits in the business! Along with learning, development and mentoring opportunities, our range of benefits can support the different needs of our diverse colleagues, and their families too. Joining our Pearson family can provide you with unlimited and truly global career progression options, and you can also look forward to exploring our impressive benefits, such as:
Flexible options for work from home days.
A starting holiday of 25 days plus UK public holidays, and you’ll earn 1 additional day’s holiday per year you work with us.
Generous pension scheme where we match and double what you contribute.
Maternity, paternity, and family care leave as well as flexible work policies.
Shares and stock purchase options.
Healthcare and dental plans, and an employee wellbeing assistance programme for you and your family to help balance work, family and personal life.
Cycle to work program, gym membership concessions in selected office locations, along with retail and leisure discounts.
Our Recruitment Process
Please complete and submit your application as soon as possible and ensure that you attach your CV / Resume and apply directly on our Pearson Careers website only.
We are reviewing applications as they come in, therefore we encourage you to submit your application as soon as possible. Wishing you success with your application!
What to expect from Pearson
Did you know Pearson is one of the 10 most innovative education companies of 2022?
At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.
We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.
To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing firstname.lastname@example.org.
Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
Organization: Assessment & Qualifications
Req ID: 11852