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Pearson Customer Success Consultant Apprentice in Oxford, United Kingdom

Role: Customer Success Consultant

Department: UK Schools Sales

Employment: A permanent role that fits arounds school term-time (195 days annually)

We are the world’s learning company with more than 22,500 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people. We’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

At Pearson, we believe in the power of difference. Harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world. That’s why we’re committed to ensuring that diversity and inclusion are embedded into everything we do. We foster a work environment that’s inclusive and diverse — and where our people can be themselves — so we can reflect the customers and learners we serve.

Pearson´s Apprenticeships 

Our mission is to develop a programme that will help Pearson, its employees and its managers to progress in their lives and careers through the high-quality Apprenticeships that we at Pearson provide. 

We are proud of our Apprenticeship Programme, offering a range of Apprenticeships in Business Administration, Customer service, management, digital industries & IT, Financial services and many more. Our apprenticeships range from level 2 through to Masters level and we have intakes throughout the year. 

Pearson believe that learning opens up opportunities, creating fulfilling careers and better lives. If you’re as passionate about apprenticeships as we are, then please do visit our website to find out more and see the full list of apprenticeships we have on offer:

Pearson is delighted to be committed to the Race Charter, and to be confirmed by Stonewall in the Top 100 Employers LGBTQ+ employers in the UK. We are a Disability Confident committed employer and were recognised in the Best Employers for Diversity 2019 awards. We are featured on The Forbes list of Best D&I Employers and are a Working Mums Top Employer and Age Positive employer. Pearson is listed on both the London and New York Stock Exchanges (UK: PSON; NYSE: PSO). We are proud to offer an exceptional and supportive environment to develop your professional career!

Your Opportunity

  • A permanent role that fits around school term-time (195 days per year) working 37.5 hours per week

  • You will be part of the high performing, internal account management team maximising opportunities to ensure schools have a positive experience when using our digital services and building a strong and trusting relationship with us.   

  • We work with key decision-makers, including headteachers, subject leaders/coordinators to help them get the best out of our services, and to keep them enthusiastically using those services year after year. We want to understand their challenges and articulate the ongoing value of our products and services supporting them to raise children’s attainment.

A day in the life of a Customer Success Consultant

  • Planning your strategy for targeting schools - working with data provided and CRM to identify opportunities to ensure we retain a loyal customer base;

  • Managing your time effectively to keep in close touch with your schools; 

  • Contacting key decision makers, discussing needs, proposing solutions and quotations maximising the customers’ use of our products so they renew each year; 

  • Proactively identifying opportunities to increase the impact of Pearson’s services, from a combination of outbound and inbound calls; 

  • Confidently using technology – to deliver remote meetings through desktop sharing; 

  • Continually updating your knowledge of curriculum and our products and services to ensure you present the best proposition for the customer. 

Our Successful Candidate

Our ideal candidate is someone who has genuine interest working in the Education sector. You are someone have had experience working successfully in a sales/target driven environment. This could include telesales, retail sales or any role where you are working towards sales targets. You will also have excellent organisational skills and the ability to assimilate and deliver new information to a range of key decisions makers.

You have a positive and determined attitude to work. Therefore, if you have a passion for connecting with people, influencing others, and is driven to supporting schools in achieving the best for their pupils, then we would love to meet you to discuss the role further.  

Your Reward & Benefits

We’ll expect a lot and we know you’ll do great work, so we give a lot back with some of the best benefits in the business. We know that one size doesn’t fit all, so our workplace programmes meet the different needs of our diverse teams and their families too. There is a range of options, too many to list here, but when you join our Pearson family you can look forward to:

  • A role that fits around school term-time (195 days annually)

  • Annual bonus

  • Red letter day points (which is linked to sales revenue) to spend on life’s luxuries

  • Generous pension scheme where we match and double what you contribute

  • Maternity, paternity, and family care leave as well as flexible work policies.

  • Stock/share purchase options.

  • Employee discounts

Additional Information

This role is home-based, and we welcome applicants who are able and willing to commute to Oxford on ad-hoc basis.

More great things about this apprenticeship  

  • Achieve your apprenticeship whilst you are employed

  • Brilliant future career opportunities  

  • Great salary and package, fantastic health care, pension and discounts! 


Organization: Assessment & Qualifications

Schedule: PART_TIME

Req ID: 6223