Job Information
Pearson Senior Product Trainer in Orlando, Florida
Senior Product Trainer - ( 2102494 )
Description
We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment,powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.
Senior Product Trainer
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
What will you be doing?
You will learn about Pearson products, brand and company values, and determine appropriate ways to develop and deliver training to employees
You will develop and work closely with our BPO to create a training program that is engaging and includes assessments to evaluate the learner’s progress and work closely with our BPO
You will facilitate virtual training to employees who are working from home
You will monitor and evaluate training program’s effectiveness, success, and ROI periodically and report on them
You will work closely with the Product team and Customer Support team to stay ahead of changes and trends that will impact training
You will evaluate organizational performance to ensure the training program is meeting business needs and improving performance
You will assess employees’ skills, performance and productivity to identify areas of improvement
You will drive brand values and philosophy through all training and development activities
You will implement training KPIs
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Qualifications
Your Background / What we are looking for
7 years of experience in a Lead Training role required (Bachelor’s degree preferred)
5 years of experience training on technical products and ecommerce preferred
Proven experience with virtual training work from home agents
Experience working with a vendor partner (BPO)
Prior experience authoring technical content (videos, documentation, product and lab guides)
An inclusive and empathetic leader
You possess strong written and verbal communication skills and strong organizational skills
Ability to engage learners and make training on sometimes complex products enjoyable/fun
Knowledge of various training and teaching methods
You partner with peers from across the globe to share best practices and encourage mutual development
You have the ability to communicate highly complex issues effectively
You thrive in an innovative culture where autonomy is necessary, evolution is inevitable, and strong communication is paramount
You have a high level of responsibility, ownership, accountability and follow through
Able to learn quickly and adjust to rapidly changing environment
You possess a passion for people development in a high-performance environment
You work independently while using impeccable judgment. Exhibiting pride and passion in your work
Must be able to work under deadlines, meet outlined goals, and work independently with minimal supervision in order to accomplish tasks effectively and accurately.
Must be able to manage multiple projects concurrently and as required so each project is completed within set guidelines and timelines.
Strong analytical skills, with the ability to review data and identify trends
Possess situational awareness to identify and escalate matters that require urgent attention
You are receptive to and able to appropriately incorporate feedback
Ability to effectively organize and manage multiple training initiatives simultaneously
Strong understanding of business goals and standards for Customer Service/Support
Colorado-based individuals expressing interest in this position can expect a starting salary range of $60,000 - $70,000, and are eligible to participate in an annual incentive plan. Benefits available to eligible employees can be seen at: https://pearsonbenefitsus.com/
Primary Location : US-NJ-Hoboken
Other Locations : US-MA-Boston, US-CO-Centennial, US-NC-Durham, US-FL-Orlando
Work Locations :
US-NJ-Hoboken-Remote
Hoboken
Job : Customer Service
Organization : Technology & Operations
Employee Status : Regular Employee
Job Type : Standard
Job Level : Individual Contributor
Shift : Day Job
Travel : Yes, 25 % of the Time
Job Posting : Feb 22, 2021
Job Unposting : Ongoing
Schedule: : Full-time Regular
Req ID: 2102494