Pearson Enrollment Coordinator in North York, Ontario
Pearson is on a mission to help people make progress in their lives through learning. We are moving that mission forward by keeping up with the top issues in education today and constantly embracing, testing, and innovating new technologies that adapt to our ever-changing lifestyles. As Pearson is currently experiencing ongoing rapid growth and expansion in our Online Program Management division, we are looking for talented, driven, focused candidates that can exhibit a positive, can-do attitude as well as approach their work with vigor and determination.
TheEnrollment Coordinatorsupports the student application process by partnering with the Enrollment Advisors to contact prospective new students for bachelors, masters, doctoral degree and certificate programs.Communication with prospective students is primarily through a high volume of telephone contacts with a goal to achieve speed to lead and contact percentage metrics.
Specific duties and responsibilities include, but are not limited to, the following. Other duties and responsibilities may be assigned.
Maintain a minimum standard (125) of outbound calls to prospective students.
Achieve speed to lead and contact efficiency metrics.
Approach each call with a goal to transfer or set an appointment for Enrollment Advisors to speak with prospective students.
Adhere to lead management plan guidelines for each lead in the database.
Accurately record interactions with each prospective student in the database.
Run filters and reports to update daily trackers and team boards for the program teams.
Process mail in a timely manner for the business unit.
Support application/registration events as applicable for each team.
Be an active participant in cross-functional team events.
Requires the ability to work a flexible schedule, weekends, evenings to accommodate student, departmental and company’s needs. This may include working more than 40 hours a week.
Associate degree or two (2) years of college or bachelor’s degree from an accredited institution is preferred.
One to 3 years customer service experience in an outbound calling environment.
Outstanding written and verbal communication skills.
General knowledge of higher education industry.
Proficient in MS Office.
Ability to work evenings until 9:00 PM.
Ability to work weekends as business needs dictate.
Pearson Canada is committed to providing accommodation for persons with disabilities. If you require accommodation, we will work with you to meet your needs.
Primary Location: CA-ON-North York
Work Locations: CA-Toronto-105 Gordon Baker 105 Gordon Baker Rd North York M2H 3P8
Job: Customer Service
Organization: North America
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Jul 3, 2018
Job Unposting: Ongoing
Schedule: Full-time Regular
Req ID: 1809695
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled